topic Re: Plan in Get Support

Plan

Joe6883 — Wed, 14 Jun 2023 22:04:27 GMT

I purchased a 30 gig $44 monthly plan and it only gave me 15 gigs and didn’t activate proper plan. What do I do?

Re: Plan

softech — Wed, 14 Jun 2023 17:59:41 GMT

@Joe6883 In case it is just a browser cache problem and you were reading old cached info, please login My Account again using Incognito mode to confirm once again

if it really gave you the wrong amount of data, please open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Plan

hairbag1 — Wed, 14 Jun 2023 18:00:23 GMT

@Joe6883

Re: Plan

Joe6883 — Wed, 14 Jun 2023 18:06:04 GMT

Wont allow me to open a ticket keeps saying error

Re: Plan

LitlLdy — Wed, 14 Jun 2023 18:09:49 GMT

@Joe6883 wrote:
Wont allow me to open a ticket keeps saying error

@Joe6883 , the link that @softech gave you is working for me. Please try again. The link opens up in your community mailbox to send a private message to a CS_Agent.

Re: Plan

softech — Wed, 14 Jun 2023 18:14:41 GMT

@Joe6883 the link I gave you is a direct message link, it works

(and if you were trying to submit via Chatbot before, then yes, Chatbot is not working, but direct message works)

Again, this is the link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437