topic Re: Number porting in Get Support

Number porting

Dale7 — Wed, 14 Jun 2023 15:38:58 GMT

I bought a sim card on friday, and got my number ported, but it didn't work. I can't recieve calls or texts.

Re: Number porting

softech — Wed, 14 Jun 2023 15:39:52 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number porting

Handy1 — Wed, 14 Jun 2023 16:00:34 GMT

@Dale7 Both lines need to be active to port successfully. Do you still have old providers SIM card ? And does it still work ?

Re: Number porting

Dale7 — Wed, 14 Jun 2023 16:02:40 GMT

I replied yes to the text. I can't recieve incoming calls or texts.

Re: Number porting

softech — Wed, 14 Jun 2023 16:03:45 GMT

@Dale7 reboot your phone once and see if incoming calls coming

if not, please call the porting support team I sent you. They can confirm the porting status and advise further.

Re: Number porting

Dale7 — Wed, 14 Jun 2023 16:13:51 GMT

I just called them and they redid it. Just wating now . Said I should wait 45 minutes.

Re: Number porting

Dale7 — Wed, 14 Jun 2023 16:20:26 GMT

I called them. They reset it. Said it takes about 45 minutes to work.

Thank you.

Re: Number porting

Dale7 — Wed, 14 Jun 2023 17:18:15 GMT

Hi, everything is, working great now.

Thank you for your help.