topic Re: transfer my phone number manually in Get Support

transfer my phone number manually

AmineB — Wed, 14 Jun 2023 14:53:45 GMT

Can you please help me transfer my phone to another company manually as i am not receiving text messages

Re: transfer my phone number manually

dust2dust — Wed, 14 Jun 2023 14:54:59 GMT

This account needs to remain active and this sim in a phone. All other support should be from the new provider.

Re: transfer my phone number manually

AmineB — Wed, 14 Jun 2023 14:56:29 GMT

Public mobile failed to install my esim and did not provide a new sim card and my old provider transfred to public mobile

Re: transfer my phone number manually

dust2dust — Wed, 14 Jun 2023 15:01:19 GMT

Oh my. That's a mess. I guess you do need to get this side sorted out. Send a message to support via

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: transfer my phone number manually

softech — Wed, 14 Jun 2023 15:03:12 GMT

@AmineB

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem. Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Now activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical: Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request. You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls. Once you are getting incoming calls, porting is completed. Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)

Re: transfer my phone number manually

AmineB — Wed, 14 Jun 2023 15:08:47 GMT

Thank you , it's a real mess but thank you for the link ! just opened two private messages for this problem

Re: transfer my phone number manually

softech — Wed, 14 Jun 2023 15:09:12 GMT

@AmineB wrote:
Public mobile failed to install my esim and did not provide a new sim card and my old provider transfred to public mobile

@AmineB do you have an iPhone? I heard of some eSIM activation problem with iPhone

So, you deleted the eSIM profile on you device? or you didnt' get to eSIM profile stage yet? Can they resend you the QR code to install?

did you work with them on a solution? or did they ask you to change back to Physical sim?

You might have been doing it, but just in case, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: transfer my phone number manually

AmineB — Wed, 14 Jun 2023 15:12:31 GMT

Yes i have iphone , the last text messages received by public mobile stated that they will call me back , and i provided another phone number to get hold of me but they never called

Re: transfer my phone number manually

softech — Wed, 14 Jun 2023 15:14:01 GMT

@AmineB I heard last week they had some challenge with eSIM on iPhone, just not sure if it is resolved yet, I guess not

Message them again. Sometimes, they missed it. But they have been responding message within decent time lately. So, message them again

Re: transfer my phone number manually

AmineB — Wed, 14 Jun 2023 15:15:46 GMT

thank you i did already

Re: transfer my phone number manually

dust2dust — Wed, 14 Jun 2023 15:16:22 GMT

Text message? Or private message? That would be interesting if you got a text message.