topic Re: Issue with Network in Get Support

Issue with Network

MalinS — Wed, 14 Jun 2023 04:37:30 GMT

I am seriously over Public Mobile. All of a sudden my network is on 1 bar and I can barely hear people when they call me and vice versa. I’m missing important calls that don’t even come through. I have attended to contact a Customer service agent multiple times and even though I am logged into my account I am being told to verify who I am. I then verify and the next agent picks up the thread and asks me to do the same thing all over again. I am all for being all digital but this is a problem! Even now I am trying to ask questions about 4 G vs 5 G and I still can’t get through and the experience is so terrible I’m at the point I’m happy to pay more just so someone can help me solve my problem. You might be cost effective but it’s useless when no one can help you when you have issues.

Re: Issue with Network

NDesai — Wed, 14 Jun 2023 04:55:17 GMT

@MalinS Problem could very well be on your phone or area. Have you tried cleaning and reinserting your PM SIM? Have you tried changing the network mode to 3G? How is the signal then? How is the signal in other main areas? Have you tried your sim in any other phone? Try friend's Koodo/Telus/Bell sim card in your phone and see how the signal is. Evaluate where the issue lies. Is it the device, area or service having issues.

Re: Issue with Network

dust2dust — Wed, 14 Jun 2023 04:56:09 GMT

Can you try your sim in another phone to see if it's a problem with your phone. And maybe even try a different sim in your phone.

What's your question about 4G and 5G?

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 05:02:10 GMT

There is nothing wrong with my phone . I have been with Public for years and just recently started having all these issues. My phone is compatible with Volte but I don’t know how to check that. I’ve searched all types of articles on here and I can see I’m not the only one. I have an iPhone. My whole home is totally glitchy and I had no problems before. I am not gonna get another SIM card or test on another phone that I don’t have. The issue is with Public. Everything was fine for years and now it’s terrible. I’ve lived in the same place for 4 years

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 05:03:59 GMT

I don’t have another sim to try. I have not had these issues until a few months now and nothing has changed around here. My phone is fine and is compatible. I am reluctant to upgrade any of mine or my sons plan if I can’t get this resolved

Re: Issue with Network

NDesai — Wed, 14 Jun 2023 05:12:03 GMT

@MalinS wrote:
There is nothing wrong with my phone . I have been with Public for years and just recently started having all these issues. My phone is compatible with Volte but I don’t know how to check that. I’ve searched all types of articles on here and I can see I’m not the only one. I have an iPhone. My whole home is totally glitchy and I had no problems before. I am not gonna get another SIM card or test on another phone that I don’t have. The issue is with Public. Everything was fine for years and now it’s terrible. I’ve lived in the same place for 4 years

What if a closest LTE cellular tower is down right now near your area? How is the signal in any other main areas around your place? If you get good signal elsewhere, then the issue is not with Public Mobile or your phone. Try switching your iPhone to 3G only and see how it is then.

Re: Issue with Network

NDesai — Wed, 14 Jun 2023 05:14:46 GMT

@MalinS wrote:
I don’t have another sim to try. I have not had these issues until a few months now and nothing has changed around here. My phone is fine and is compatible. I am reluctant to upgrade any of mine or my sons plan if I can’t get this resolved

Are your sons not having issues at the same place? Can you not try your sim card in their phones or their sim cards in your phone to test?

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 05:14:47 GMT

Well then that tower must have been down for months. My whole home has been glitchy and it never was like that and I have done nothing at all. I don’t know how to change to 3G. Can you please advise on how to do that?

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 05:17:02 GMT

He also has the same problem. I have been with Public for years and he has for at least 2. We have done nothing here. Our phones are all on the newest iOS software and we are compatible. I’m seeing many other that have been long time customers experiencing same issues.

Re: Issue with Network

NDesai — Wed, 14 Jun 2023 05:18:20 GMT

@MalinS wrote
Well then that tower must have been down for months. My whole home has been glitchy and it never was like that and I have done nothing at all. I don’t know how to change to 3G. Can you please advise on how to do that?

From Settings > Mobile Data > Mobile Dara Options > Voice & Data > Select 3G.

Re: Issue with Network

NDesai — Wed, 14 Jun 2023 05:22:28 GMT

@MalinS wrote:
He also has the same problem. I have been with Public for years and he has for at least 2. We have done nothing here. Our phones are all on the newest iOS software and we are compatible. I’m seeing many other that have been long time customers experiencing same issues.

If everything works fine in any other areas around the city, likely an issue is near where you live. If that closest tower is having issues or something in between interfering which is very rare, I am not sure how to complaint about it.

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 05:27:09 GMT

Which settings are you referring to? I don’t see that in my Public account anywhere

Re: Issue with Network

NDesai — Wed, 14 Jun 2023 05:29:21 GMT

@MalinS @ wrote
Which settings are you referring to? I don’t see that in my Public account anywhere

That's in your iPhone Settings. Not in your Public Mobile account.

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 05:30:38 GMT

Never mind, I found it and now I have 2 more bars all of a sudden. Hopefully that is solved now. Thank you, I have been trying to figure this out for months.
Let me ask you about 4 G and 5 g. Will y network be stronger if I am on 4G? Not sure if I want 5 G just yet but I need to upgrade mine and my sons plans

Re: Issue with Network

NDesai — Wed, 14 Jun 2023 05:40:07 GMT

@MalinS wrote:
Never mind, I found it and now I have 2 more bars all of a sudden. Hopefully that is solved now. Thank you, I have been trying to figure this out for months.
Let me ask you about 4 G and 5 g. Will y network be stronger if I am on 4G? Not sure if I want 5 G just yet but I need to upgrade mine and my sons plans

Well done, for now until 3G is still around.

Technically, yes. LTE should be stronger since they have expanded LTE infrastructure for years. Most likely there is an issue near your area or something in between blocking signal similar to when someone is in a basement where signal is weaker. Currently, 5G runs on the same LTE backbone network and it uses more battery since your phone might have to constantly switch between network modes depending in areas you move around to. If you are a bit outside of the main city, I don't recommend 5G at this time.

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 05:52:48 GMT

Thank you. I don’t think we are ready for 5G as of yet. I’m not rural but I’m in a smaller city outside a bigger one. If I upgraded to 4 G will I have an option to select 4 G like I just did with 3G and will it be stronger? At this time I’m trying to figure out the difference between 4G and 5G. Thanks again. I also switched my sons phone to 3G and it’s much stronger

Re: Issue with Network

dust2dust — Wed, 14 Jun 2023 06:03:27 GMT

This 3G result is showing that there's some problem with your local 4G LTE towers. Selecting 3G might give you more bars but you may still have the same calling problem due to the fact that your phone switches to 3G when it makes a call which probably showed you these same bars on a call. When not on a call then the phone rests on 4G LTE. And it seems you're getting fewer bars.

Unless you have volte enabled on your phone. Then that uses 4G LTE.

All non-5G plans are on 4G LTE. They use 3G UMTS for talk if no volte which is what you set the phone to. When you changed to 3G did you see if you showed 5G as a setting? 4G? When 4G was selected did you see volte?

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 06:09:54 GMT

I only saw LTE and 3G as an option. I’ve been looking to see how I can get on Volte but no luck so far. My phone is on the list so it should be compatible but again, no idea how to get that on my phone. Any ideas?

Re: Issue with Network

dust2dust — Wed, 14 Jun 2023 06:23:18 GMT

The same place you see those, select 4G. Does a volte option show up below that? If not are you sure you have the latest OS updates? Have you also connected to a wifi and gone in to settings, general, about to see if any kind of update happens?

Re: Issue with Network

MalinS — Wed, 14 Jun 2023 06:32:53 GMT

I am 100% using the newest iOS software - 16.5. I don’t see anything in General - About that’s sticks out or any changes of any kind. I only see Mobile as my carrier. I am always connected to WiFi, I even use a WiFi booster so not sure what else to do to get this added