topic Re: Data not working in Get Support

Data not working

bayleaf — Sun, 20 Mar 2022 00:59:07 GMT

I am unable to get data working on my new phone -- an Umidigi Bison X10. This phone is not listed in the "Check your Phone" list of phones, probably because it is a very new model.

In any event, I have set up APN as best I can following the recommendations here and I have also reset the phone's network settings. Still no luck. Any advise?

Re: Data not working

esjliv — Sun, 20 Mar 2022 01:11:51 GMT

@bayleaf - the compatibility list is not up to date.

Is your Data option On in the settings of your phone?

Check apn settings here: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz (band 5), 1900 MHz (band 2) and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

3G or WCDMA 2 (1900 MHz ) and 5 (850 MHz) bands makes the phone compatible, which is needed for phone calls, and can also be used for text messaging and data.
LTE can be used for text messaging and data.

You could try a factory reset, but ensure back of information is done first. And, I would only suggest this as a last resort.

Re: Data not working

esjliv — Sun, 20 Mar 2022 01:16:19 GMT

@bayleaf - does data work when you try your SIM into another phone?

Ensure you have data left on your plan. Check your overview account under the My plan & addons section

If you see it listed, data is available to use. If the line does not exist then it is all used up for this cycle.

Re: Data not working

softech — Sun, 20 Mar 2022 01:34:55 GMT

@bayleaf Umidigi phone is very hard to get the APN setup correctly. Can you post us some screenshots of your current APN settings?

Re: Data not working

softech — Sun, 20 Mar 2022 01:39:09 GMT

@bayleaf your phone has the latest Android update? Android 10?

Data not working

darlicious — Sun, 20 Mar 2022 01:49:38 GMT

@bayleaf

Yes your phone is fully compatible. Try this APN.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Data not working

bayleaf — Mon, 21 Mar 2022 00:48:53 GMT

I have lots of data available, so that is not the problem.

Re: Data not working

softech — Mon, 21 Mar 2022 01:00:22 GMT

@bayleaf so, you have any luck tweak around your APN settings? What exact settings you have ? take screenshot and post here. Sometimes, it's a small comma missing to extra one could cause the issue.

Re: Data not working

bayleaf — Mon, 21 Mar 2022 01:29:11 GMT

Yes, data option is on.

Re: Data not working

bayleaf — Mon, 21 Mar 2022 01:29:47 GMT

Yes, data was working in my previous phone - same SIM card.

Re: Data not working

bayleaf — Mon, 21 Mar 2022 01:30:19 GMT

Phone came with Android 11 installed.

Re: Data not working

darlicious — Mon, 21 Mar 2022 01:45:08 GMT

@bayleaf

So you can edit your APN. Compare yours to the one I posted or post yours as suggested by @softech .

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Data not working

bayleaf — Mon, 21 Mar 2022 01:45:52 GMT

I thought I'd try this one next. Surprisingly, the APN I had created with a name of "Public Mobile" had disappeared and been replaced with one called "IMS". Anyway, I created a new APN per darlicious's instructions and saved it. Now two other previous APNs that had been mysteriously created, both with "Telus" in their name, have also disappeared and I am left with the single one I created with the name of "Mobile Internet".

Whether it works or not, I am not sure. Reason is that I live in a rural part of Victoria and our cell reception here from TELUS is terrible -- I'm lucky to get one bar and often none at all. Today I'm getting one bar but no data. I'll try again when I head out tomorrow for work. I'll let you know.

Thanks everyone for your help so far! Much appreciated.

Re: Data not working

softech — Mon, 21 Mar 2022 01:48:48 GMT

@bayleaf wrote:
I thought I'd try this one next. Surprisingly, the APN I had created with a name of "Public Mobile" had disappeared and been replaced with one called "IMS".

You might need to find a friend with Freedom Mobile and borrow the Freedom SIM and then create the APN with Public Mobile. Many reported that they have problem editing or creating new APN on some phones and Frieedom SIM has the ability to open up the edit/create APN function.

Re: Data not working

darlicious — Mon, 21 Mar 2022 04:05:39 GMT

@bayleaf

You can also see if your signal is stronger on the 3G network. Try choosing 3G only to see if it improves. Where in Victoria? We can also look at the cell tower map to see which tower you are likely connecting to?

@softech

That won't be necessary if the OP can edit their APN.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Data not working

Pepe1 — Fri, 19 May 2023 00:31:22 GMT

I am having the same issue. Any luck finding a solution?

Re: Data not working

Alexk6681 — Wed, 14 Jun 2023 03:20:45 GMT

Thanks this actually worked for my phone. Bision pro.