topic Re: eSIM not working in Get Support

eSIM not working

CarrieLumsden — Tue, 13 Jun 2023 21:30:27 GMT

I just subscribed and I received an error message saying there was a problem with the eSIM. I have no service or data. I tried to submit a ticket but got an error message. I can’t find an article that answers this and unable to contact support.

Re: eSIM not working

softech — Tue, 13 Jun 2023 21:48:39 GMT

@CarrieLumsden so, you got the eSIM profile installed yet? or not to that stage?

If you got the eSIM profile installed, try to reboot the phone and click Reset all networks

If that does not work, please open ticket with PM Support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you

Re: eSIM not working

8MN4Nt7gqSnTraL — Tue, 13 Jun 2023 21:49:02 GMT

You will need to contact a customer service agent either via ticketing or private messaging.

https://www.publicmobile.ca/en/on/get-help

Start a chat to submit a ticket

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM not working

CarrieLumsden — Wed, 14 Jun 2023 01:49:59 GMT

Thank you! I couldn’t find the page anywhere.

Re: eSIM not working

CarrieLumsden — Wed, 14 Jun 2023 01:50:31 GMT

Thanks! I will give that a try.