topic Re: Customer service in Get Support

Customer service

Wee1 — Tue, 13 Jun 2023 20:16:31 GMT

I need to speak with customer service. I have questions to ask before signing up with public mobile and internet.

When I call them, I have to enter my public mobile phone number and I don't have one because I don't have an account with them yet.

Can anyone help?

Re: Customer service

pmbc — Tue, 13 Jun 2023 20:18:02 GMT

@Wee1 If you ask a question we (as existing customers) can try to help.

If you need to reach a CS Agent send them a message from here and they'll reply via private message to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Customer service

softech — Tue, 13 Jun 2023 20:18:29 GMT

@Wee1 PM does not have a phone to call for customer support. The number you called likely was 1.855.4PUBLIC , which is a number to call for existing subscribers to manage accounts

And what question you have before activation? We are customers here in this Community, maybe we can help

But if you rather to talk to Support agent directly, please open ticket by messaging them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you

Re: Customer service

BKNS27 — Tue, 13 Jun 2023 20:43:46 GMT

@Wee1

You called them?
Really what is their number for my reference.

Re: Customer service

computergeek541 — Tue, 13 Jun 2023 20:54:57 GMT

@BKNS27 wrote:
@Wee1
You called them?
Really what is their number for my reference.

The OP wouldn't have been able to call customer service with activation questions. It's possible that a Telus store salesperson could answer a few short quetsions, but there's really only there to sell the SIM card.

Re: Customer service

HALIMACS — Tue, 13 Jun 2023 22:04:36 GMT

@Wee1

Use the CHAT NOW option on the page below:

https://www.publicmobile.ca/en/ns/plans

Re: Customer service

BKNS27 — Tue, 13 Jun 2023 22:57:01 GMT

@computergeek541

Yes, I know just poking to see if OP will reply.