topic Re: $39/month with a 90-day subscription in Get Support

$39/month with a 90-day subscription

tanishqbhatia — Tue, 13 Jun 2023 18:12:55 GMT

I am unable to see that promotion once I sign in into my account. It is showing me default $45/month 15GB+15GB and not 90-day subscription on this plan.

I want to change my subscription before it expires.

Please help.

Re: $39/month with a 90-day subscription

softech — Tue, 13 Jun 2023 21:46:50 GMT

@tanishqbhatia

Click on the plan using Change on renewal, the, you will be given a choice of 30 days or 90 days

https://myaccount.publicmobile.ca/en/account/plan/change-plan

Re: $39/month with a 90-day subscription

Handy1 — Tue, 13 Jun 2023 18:17:38 GMT

@tanishqbhatia it’s still there . Be sure to change plan on renewal once you keep scrolling down thru it .. or just go in website and find plan and subscribe on line and it will then ask for you sign in and do it that way

Re: $39/month with a 90-day subscription

dabr — Tue, 13 Jun 2023 18:18:08 GMT

@tanishqbhatia Use incognito mode to login and click the Change Subscription link top right of overview page to view all the available plans. You're advised to select Change at Renewal option as PM won't refund or prorate for any unused days left in your current cycle.

Re: $39/month with a 90-day subscription

tanishqbhatia — Tue, 13 Jun 2023 18:21:41 GMT

I don't see 90 days option.

Re: $39/month with a 90-day subscription

tanishqbhatia — Tue, 13 Jun 2023 18:22:30 GMT

Even in incognito mode its still showing me only 30 day option.

Re: $39/month with a 90-day subscription

tanishqbhatia — Tue, 13 Jun 2023 18:23:00 GMT

Didn't work, only showing me 30 day option.

Re: $39/month with a 90-day subscription

dabr — Tue, 13 Jun 2023 18:24:10 GMT

@tanishqbhatia Go back to the overview page and click the Change Subscription that's at the top right of that page.

Re: $39/month with a 90-day subscription

Handy1 — Tue, 13 Jun 2023 18:24:29 GMT

@tanishqbhatia You have to select it first and it will give you option for 30 day or 90 day like in @softech @pic

Re: $39/month with a 90-day subscription

Handy1 — Tue, 13 Jun 2023 18:27:51 GMT

@tanishqbhatia That’s the wrong plan in your screen shot. Your looking for 30GB for $44 then you get option for $39 90 day

Re: $39/month with a 90-day subscription

tanishqbhatia — Tue, 13 Jun 2023 18:28:21 GMT

I don't see the promotional plan.

Re: $39/month with a 90-day subscription

tanishqbhatia — Tue, 13 Jun 2023 18:28:54 GMT

I don't see that plan.

Re: $39/month with a 90-day subscription

Handy1 — Tue, 13 Jun 2023 18:29:26 GMT

@tanishqbhatia Try this just go to website find plan . You will see option to subscribe online tap it . It will then ask you to sign in then do it

Re: $39/month with a 90-day subscription

tanishqbhatia — Tue, 13 Jun 2023 18:30:20 GMT

Yes tried that already. I don't see the plan once I sign in.

Re: $39/month with a 90-day subscription

Handy1 — Tue, 13 Jun 2023 18:31:01 GMT

@tanishqbhatia Only reason I can think you can’t see it is if your already on it or have it set to start in your next renewal

Re: $39/month with a 90-day subscription

dabr — Tue, 13 Jun 2023 18:31:24 GMT

@tanishqbhatia Try logging out of your account and then retry either with a new browser or clear cache/cookies and use incognito/private mode again.

I still see the plan available in My Account right now.

Re: $39/month with a 90-day subscription

dust2dust — Tue, 13 Jun 2023 18:33:07 GMT

Select the $45 one. It will ask about next renewal or now. Choose next. It will go to a next page. See if it says $44 then. Then if you like choose the 30 or 90 days. See that it says $117 or $44. I just checked on the website change plans and I see the $44. So it's odd that you're not.

Adding - are you in or do you have a Quebec number?

Re: $39/month with a 90-day subscription

Handy1 — Tue, 13 Jun 2023 18:33:00 GMT

@tanishqbhatia Go to subscription add on do you see this

If you do you have already selected it for renewal and that’s why you cannnot see it in your my acc

Re: $39/month with a 90-day subscription

dabr — Tue, 13 Jun 2023 18:32:56 GMT

@Handy1 OP would still be able to see that plan even if on it already on it by selecting Change Subscription link in overview page.

Re: $39/month with a 90-day subscription

tanishqbhatia — Tue, 13 Jun 2023 18:33:14 GMT

No, it shows $45/month.