topic Re: Activation issue. Drop down for region empty in Get Support

Activation issue. Drop down for region empty

hanscuc — Tue, 04 Jan 2022 20:10:28 GMT

Hello,

trying to to activate my new SIM card with a new number but stuck at the "select region" drop down. Tried on multiple browsers on different machines but the box is always empty and can't get past that to activate my card with a new number

Re: Activation issue. Drop down for region empty

JaK — Fri, 02 Sep 2016 07:04:47 GMT

Hi @hanscuc, welcome to Public Mobile!

Have you tried clearing your cache or rebooting your computer? (Since you tried multiple browsers on different machines it is a bit of a long shot, but maybe?) If the probelm presisted, one of the moderators can probably help with your activation, @Shazia_K @Mary_M

Re: Activation issue. Drop down for region empty

hanscuc — Fri, 02 Sep 2016 13:53:28 GMT

Hey @JaK,

yeah tried that and didn't work, thanks for the reply meanwhile!

Re: Activation issue. Drop down for region empty

hanscuc — Fri, 02 Sep 2016 13:57:39 GMT

Hello @Mary_M,

A user above referred me to you for assistance with this issue? From other subjects I've seen, looks like this issue has been resolved by Moderator assistance. Halp please 😄

Re: Activation issue. Drop down for region empty

hanscuc — Fri, 02 Sep 2016 14:03:02 GMT

I get stuck here:

Re: Activation issue. Drop down for region empty

Mary_M — Fri, 02 Sep 2016 14:53:14 GMT

Hey @hanscuc

thank you for your interest in joining PM, we can't wait to have you on board 🙂

I'll be able to complete the activation for you, but I'll need the following information sent to me via private message:

-your SIM card #

-your name

-complete address

-email address

-alternate #

-if you wish to port

I look forward to your reply,

Mary

Re: Activation issue. Drop down for region empty

saravanajp — Tue, 25 Oct 2016 18:42:12 GMT

same here kidly help me

Re: Activation issue. Drop down for region empty

Saray_O — Tue, 25 Oct 2016 18:50:20 GMT

Hi @saravanajp,

Could you send the info that Mary requested above to me via private message? I will activate your SIM card for you 🙂

Re: Activation issue. Drop down for region empty

saravanajp — Tue, 25 Oct 2016 19:04:50 GMT

sent

Re: Activation issue. Drop down for region empty

saravanajp — Tue, 25 Oct 2016 19:15:57 GMT

Waiting ...!

Re: Activation issue. Drop down for region empty

saravanajp — Tue, 25 Oct 2016 19:34:31 GMT

Activated thanks

Re: Activation issue. Drop down for region empty

saravanajp — Tue, 25 Oct 2016 19:43:55 GMT

would like to port my number from koodo

Re: Activation issue. Drop down for region empty

mg — Wed, 26 Oct 2016 17:18:07 GMT

Hello

same problem here. I am stuck and can't activate my sim card, neither have a new number. I need it urgently !

thanks for helping !

Re: Activation issue. Drop down for region empty

Shazia_K — Wed, 26 Oct 2016 17:22:36 GMT

Hello @mg,

Welcome to Public Mobile,

I'm sorry to see that you are having issues activating online 😞

I will be able to help you out, will be sending you a private message please reply back to it 🙂

Thanks,

Shazia

Re: Activation issue. Drop down for region empty

Charles88 — Sat, 29 Oct 2016 00:32:03 GMT

HI I'M HAVING THE SAME ISSUE I NEED HELP

Re: Activation issue. Drop down for region empty

nnijo — Sat, 29 Oct 2016 04:26:24 GMT

bad scripting on PM's website. only mods can activate.

Re: Activation issue. Drop down for region empty

asfyip — Sat, 29 Oct 2016 19:18:39 GMT

Hi,

I am having the same issue when trying to select a new number. My goal is to port my Koodo number over to PM.

Thanks.

Re: Activation issue. Drop down for region empty

Mary_M — Sat, 29 Oct 2016 19:29:51 GMT

Hello @asfyip ,

Sorry to hear about this - would you be able to try the activation using another browser? It might also help to choose a new number now - and port through your self-serve later.

Let us know how it goes,

Mary

Re: Activation issue. Drop down for region empty

asfyip — Sat, 29 Oct 2016 19:53:06 GMT

Hi Mary,

I tried the activation (new number) using another browser and still no luck. I have sent you a private message with the details that you asked for in a previous post.

Thanks.

Re: Activation issue. Drop down for region empty

asfyip — Sun, 30 Oct 2016 17:12:23 GMT

Still waiting for a response, thanks.