topic Re: Double payment in Get Support

Double payment

Kussh — Tue, 13 Jun 2023 18:02:15 GMT

Due to some technical issues, I have been charged twice for my current plan. Please help me get a refund for duplicate transaction.

Re: Double payment

hairbag1 — Tue, 13 Jun 2023 17:47:50 GMT

@Kussh

"technical issues"...were those self-inflicted ?

You could ask the CSA to look at your account and if you did pay X 2, perhaps they could credit your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double payment

Kussh — Tue, 13 Jun 2023 18:04:33 GMT

What’s CSA and how can I contact it?

Re: Double payment

computergeek541 — Tue, 13 Jun 2023 18:07:47 GMT

@Kussh wrote:
What’s CSA and how can I contact it?

This stands for csuteomr support agent, equivalent to what most companies would usually call a CSR. There is a link in the previous message, but before trying that link, please first ty to see if a ticket can be submitted by using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Double payment

Kussh — Tue, 13 Jun 2023 18:10:42 GMT

I tried but I am always getting an error message on the link for ticket (even after refreshing as per the AI’s instructions)