topic Re: Sim didn't arrive in Get Support

Sim didn't arrive

Nadi84 — Tue, 13 Jun 2023 19:29:17 GMT

@CS_Agent I bought a Sim and it was charged but never arrived. I have the charges in my credit card but not even an email with confirmation. I need the Sim

Re: Sim didn't arrive

Dunkman — Tue, 13 Jun 2023 17:03:37 GMT

@Nadi84

When did you order the SIM card? Officially, it takes up to 10 business days to get a SIM card. However, recently several customers are waiting 3-4 weeks for SIM card.

If you really need SIm card now, you can visit a corporate Koodo or Telus store and purchase. I would suggest phoning ahead to make sure the store has in stock. Amazon also sells with prime delivery.

Also, if you ordered before May 17, there was a delay:

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-for-SIMS-purchased-prior-to-5-17-2023-Delayed-SIM/td-p/981681

Re: Sim didn't arrive

LitlLdy — Tue, 13 Jun 2023 17:03:37 GMT

@Nadi84 wrote:
@CS_Agent I bought a Sim and it was charged but never arrived. I have the charges in my credit card but not even an email with confirmation. I need the Sim

@Nadi84 , how long ago did you order the SIM card? It can take up to 3 weeks to receive it! It took over 3 weeks to receive mine from Public Mobile delivered through Canada Post.

You can send a private message to a CS_Agent: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).

Re: Sim didn't arrive

LitlLdy — Tue, 13 Jun 2023 17:13:49 GMT

@Nadi84 , if it has been 3 weeks or you decide to get one right away here’s the link below to check locally @Dunkman suggestion for SIM Card.

Telus, Koodo, or Mobile Klinik store

https://www.publicmobile.ca/en/nb/store-locator

Or order on Amazon:

https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB

Or order from Canadian Cell Supplies:

https://canadiancellsupplies.com/collections/latest-products/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

Edit: They changed the Public Mobile link so I updated it!

Re: Sim didn't arrive

Handy1 — Tue, 13 Jun 2023 17:28:09 GMT

@Nadi84

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Sim didn't arrive

hTideGnow — Tue, 13 Jun 2023 17:30:17 GMT

HI @Nadi84 if you need it fast, buy it from Telus or Koodo or Mobile Klinik if they are around you , or buy from Amazon.

Yes, you have one already ordered. Submit a ticket with agent and ask them to cover the cost for the second one that you need to buy now. When I had my order missing, they offered me that as a choice

Re: Sim didn't arrive

Nadi84 — Tue, 13 Jun 2023 18:00:32 GMT

It was ordered in June 2nd. So It should be here by now...