topic Re: ESIM activation in Get Support

ESIM activation

Beth1026 — Wed, 14 Jun 2023 14:02:47 GMT

I just activated a new subscription with an ESIM and during the activation, i got an error. Now i can't find a new QR code or i don't know what details to input manually to retry. Everything has already been charged to my card.

Re: ESIM activation

Dunkman — Tue, 13 Jun 2023 16:32:32 GMT

@Beth1026

You will need to contact customer service agent either via ticketing or private messaging.

https://www.publicmobile.ca/en/on/get-help

Start a chat to submit a ticket

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESIM activation

Brokeguy — Tue, 13 Jun 2023 16:34:08 GMT

have fun trying to get anyone terrible service been waiting hours for my esim qr code

Re: ESIM activation

Beth1026 — Tue, 13 Jun 2023 16:42:16 GMT

What would be the other option? if i already have an active service and the esim activation didn't work, can i just get an actual physical sim card and still activate with my existing service already?

Re: ESIM activation

Dunkman — Tue, 13 Jun 2023 16:49:16 GMT

@Beth1026 wrote:
What would be the other option? if i already have an active service and the esim activation didn't work, can i just get an actual physical sim card and still activate with my existing service already?

@Beth1026

Customer service agent usually will respond within a few hours. Check your private message inbox. Envelope on upper right corner of website. Getting a physical SIM card will unlikely to help especially if the account was not set up properly.

Re: ESIM activation

Brokeguy — Tue, 13 Jun 2023 17:00:45 GMT

I hope you only did a month subscription