topic Re: Unsuccessful activation in Get Support

Unsuccessful activation

Dianag54 — Tue, 13 Jun 2023 19:18:26 GMT

I am a new customer who just switched a couple of days ago. Says I am not on a Network, can't receive or sent texts or calls. I am transferring my old phone number and responded within the 90 minutes to confirm that I switched to public mobile. I restarted my phone and popped my Sim card out and in. I waa notified 2 days ago thay everything should be working in a 5 hours period, but nothing is happening. Please help.

Thank you

Re: Unsuccessful activation

will13am — Tue, 13 Jun 2023 15:19:58 GMT

@Dianag54 , are you able to login to your online account and confirm account status? Also has the service from your old provider been deactivated which would indicate a successful number transfer. If account status cannot be confirmed, then use the start a chat link to initiate a support ticket.

Re: Unsuccessful activation

hairbag1 — Tue, 13 Jun 2023 15:23:26 GMT

@Dianag54

once you have the newly activated PM sim in the phone..try rebooting the phone. See if that might help.

Re: Unsuccessful activation

BKNS27 — Tue, 13 Jun 2023 15:33:06 GMT

@Dianag54

It sounds like you completed the porting process correctly so it could be a provisional/backend issue with your SIM. So you should contact a CS_Agent to solve the porting issue for you.

On your computer, click on the envelope icon and private message them your porting problem.

On your phone, click on your avatar then Messages then the pencil & paper icon and private message the agent.

Re: Unsuccessful activation

Dianag54 — Tue, 13 Jun 2023 18:53:04 GMT

Yes I can log into public mobile.

Contacted my ild service provider, they said everything was transferred on their end and let public mobile know, said I might need to be manually transferred in or something to that effect.

Re: Unsuccessful activation

Dianag54 — Tue, 13 Jun 2023 19:51:42 GMT

Can I get in contact with customer service to transfer me manually, that's what my old provider suggested. Anyone got any contacts