topic Re: Service in Get Support

Service

Brokeguy — Tue, 13 Jun 2023 14:38:48 GMT

been waiting for an hour service still down going back to fido lucky I only purchased a month of this service

Re: Service

softech — Tue, 13 Jun 2023 14:41:08 GMT

@Brokeguy you just joined and the sim card didn't connect? if that is the case, just message support and they can fix it, it is just sim provisioning issue. You can message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you

Re: Service

Yummy — Tue, 13 Jun 2023 14:41:43 GMT

What is exactly issue you have?

Do you wait for an agent to respond? No service?

Re: Service

Handy1 — Tue, 13 Jun 2023 14:41:52 GMT

@Brokeguy Did you reboot the phone

Re: Service

hairbag1 — Tue, 13 Jun 2023 14:42:07 GMT

@Brokeguy

have you tried restarting the phone yet ?

Re: Service

Brokeguy — Tue, 13 Jun 2023 14:49:19 GMT

did still be waiting for over an hour.

Re: Service

Brokeguy — Tue, 13 Jun 2023 14:50:01 GMT

Just ordered fido at least they have humans this is a joke

Re: Service

softech — Tue, 13 Jun 2023 14:50:32 GMT

@Brokeguy they have been replying quick lately. Check the inbox and see if they replied

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
if not, message them agian

Re: Service

hairbag1 — Tue, 13 Jun 2023 14:58:04 GMT

@Brokeguy

we'll be here when you come back.

Re: Service

Brokeguy — Tue, 13 Jun 2023 15:08:33 GMT

did all that my service was disconnected taking 3 hours to get a new esim sent to me

joke

Re: Service

Brokeguy — Tue, 13 Jun 2023 15:09:05 GMT

serivce just quit need a new esim still dont have it

Re: Service

Brokeguy — Tue, 13 Jun 2023 15:09:40 GMT

was working fine yesterday then stopped

Service

Brokeguy — Tue, 13 Jun 2023 15:51:01 GMT

i just need a new esim why does it take so long to get it

Re: Service

softech — Tue, 13 Jun 2023 16:03:27 GMT

@Brokeguy are you activating on an iPhone?

how long has it been? You are not at the step with the QR code yet?

Message support to ask them to send you the QR code:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you

Re: Service

LitlLdy — Tue, 13 Jun 2023 16:52:48 GMT

@softech , you & @Handy1 tried to help yesterday with this on Op’s other post!

”E Sim not working”