topic Re: how to apply payment to account in Get Support

how to apply payment to account

Swera — Tue, 13 Jun 2023 14:25:01 GMT

Hi, I had locked my credit card because I lost it, today was my public mobile payment day. Since my card was locked payment wasn't made. I have since unlocked my card and made a payment to public mobile but my phone is still not working. How do I apply the payment sitting in my account to my account so my phone will work again?

Re: how to apply payment to account

Handy1 — Tue, 13 Jun 2023 14:27:37 GMT

@Swera Log into my account and resume services , thou you made payment it maybe just sitting in a avaliable funds . If so make manually payment and resume

Add also you may just need to reboot the phone

Re: how to apply payment to account

softech — Tue, 13 Jun 2023 14:39:07 GMT

@Swera if you login to My Account , go to Payment History and see if it shows you made the payment https://myaccount.publicmobile.ca/en/account/payment/payment-history

If the payment is there and sitting as Available Fund and account still showing On HOLD, you should see a button "Pay now and resume services" or "Subscribe Now", click that

If service is status Active already, then try reboot your phone

Re: how to apply payment to account

Yummy — Tue, 13 Jun 2023 14:43:06 GMT

If your account is suspended AND you did paid the bill, see f you see Resume (or similar) button. Use computer to access your account.

Re: how to apply payment to account

Foofster66 — Tue, 13 Jun 2023 14:43:40 GMT

Just log in to your account on wifi or on your desktop. you can access public mobile from there

Re: how to apply payment to account

Swera — Tue, 13 Jun 2023 15:11:37 GMT

Thanks, it took a while for resume service to show up, but when it did it worked.