topic Re: Calls not working in Get Support

Issues with Phone Calls

Kendra98 — Tue, 13 Jun 2023 13:07:36 GMT

Hi there,

I can’t make phone calls nor can I receive them as it tells people they do not have a “US Package”. I’m in Newfoundland and not sure why this is happening.
I could make and receive phone calls fine all day yesterday and evening.

please advise

Calls not working

Kendra98 — Tue, 13 Jun 2023 13:09:20 GMT

@CS_Agent

hi there

I cannot receive or make phone calls. It is telling them it’s a US number and I can’t make any either.

I could make and receive all phone calls yesterday

please advise

Re: Calls not working

Handy1 — Tue, 13 Jun 2023 13:23:13 GMT

@Kendra98 This could be an indication your plan didn’t renew , you might want to check account and make manually payment . If you. Call 611 is your account active or suspended / on hold

Re: Issues with Phone Calls

Handy1 — Tue, 13 Jun 2023 13:24:51 GMT

@Kendra98 Was you plan set to renew last night / today ? Make sure payment agent thru and account is active and not suspend /on hold

Re: Calls not working

Kendra98 — Tue, 13 Jun 2023 13:25:13 GMT

Hi! Doesn’t renew until tomorrow. Money is already on account.

Re: Calls not working

Dunkman — Tue, 13 Jun 2023 13:50:22 GMT

@Kendra98

@Kendra98 wrote:
Hi! Doesn’t renew until tomorrow. Money is already on account.

Does text and data work?

Maybe try rebooting phone. Network reset of phone (this will erase saved Wifi settings). Manually select 3G Network to see whether that makes a difference.

Re: Issues with Phone Calls

Deb10 — Tue, 13 Jun 2023 13:56:36 GMT

Have the same issue, unable to login to he account either (or rather nothing shows once logged in)

can some one help resolve this issue

Re: Issues with Phone Calls

Dunkman — Tue, 13 Jun 2023 14:12:25 GMT

@Deb10 wrote:
Have the same issue, unable to login to he account either (or rather nothing shows once logged in)
can some one help resolve this issue

@Deb10

Website is finicky and has caching issues. You could try to login with a different web browser, clear cache or incognito mode.

With the roll out of VoLTE, there have been some customers having issues with Voice. Try to enable VoLTE to see whether that makes a different.

https://www.publicmobile.ca/en/on/get-help/articles/volte

Otherwise, you may need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437