topic Port my number in Get Support

Port my number

nicole235 — Tue, 13 Jun 2023 13:43:16 GMT

Hi there

I am trying to get in touch with customer support at public mobile because I need to port out my number and I am having a great difficulty in having this issue sorted. Does anyone here know how best or who to call or message on this matter ????? Thanks

Re: Port my number

softech — Tue, 13 Jun 2023 13:44:48 GMT

@nicole235

You have submitted your port request with your new provider? are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive that

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

or message them here:

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: Port my number

TheKaburagi — Tue, 13 Jun 2023 14:25:30 GMT

You can click on the envelope on the top right of the webpage and send a private message to CS_Agent who can help you out. They helped me sort out my port request yesterday.