topic Re: Porting in Get Support

Porting

zulup — Tue, 13 Jun 2023 08:07:28 GMT

I am trying to port my number to public mobile.

I have the number working but the SMS has still not transferred over.

I can accept phone calls but the SMS still only go to the openphone app.

I can send from the other app but am unable to receive...

Is this a setting on my side?

Open Phone says its a publicmobile issue.

Re: Porting

softech — Mon, 12 Jun 2023 13:23:31 GMT

@zulup So, calls are working but just SMS?

are you waiting for sms from friends or 2FA text from system?

If you are getting friend's text and just not receiving system generated text (like 2FA), then it is normal

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, banks put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day but it could take as many as 7 days for all the 2FA/A2P text to come.

Re: Porting

zulup — Mon, 12 Jun 2023 13:27:20 GMT

no none are working.

Re: Porting

esjliv — Mon, 12 Jun 2023 13:27:41 GMT

@zulup - Regular SMS text should work right away. Have you restarted your phone with the public mobile SIM Card inside yet, If not restart it.

Try your SIM card in another phone and see if texts come in.

If still issues, perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone: To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode. Your iPhone will reset network settings and restart itself.

android: Find and tap Settings > System > Advanced > Reset options > Reset network settings.

Re: Porting

softech — Mon, 12 Jun 2023 13:30:28 GMT

@zulup wrote:
no none are working.

@zulup what phone do you have?

if none are working, start with click Reset All network. (Please note that it will also delete your saved Wifi and Bluetooth connection. But you can easily add them back after)

if you are using Android and it still does not work, try to clear cache for your Message app. Also, if you are using stock message app and not Google Message. Download Google Message, set it as default messaging app and it should help

If you are using iPhone, make sure your Carrier profile is up to date

Re: Porting

zulup — Mon, 12 Jun 2023 15:20:22 GMT

tried this...still not receiving sms...i can send but not receive.

Re: Porting

zulup — Mon, 12 Jun 2023 15:20:56 GMT

i will see if it gets better today and tomorrow.

Re: Porting

dust2dust — Mon, 12 Jun 2023 15:26:01 GMT

So for here, can you call in and out, use cell data (not wifi), and is that real sms or imessage or chat type "texts"? The fact that your old account still works in some ways suggests maybe the port isn't correct.

Re: Porting

esjliv — Mon, 12 Jun 2023 15:35:01 GMT

@zulup wrote:
tried this...still not receiving sms...i can send but not receive.

Did you set up call forwarding with openphone? If so, can you turn it off @zulup

If you ever want to stop forwarding calls, go into your number's settings and click "Disable Forwarding".

Open the app and tap on your account image on the upper left corner.
Tap on "Manage" next to "Your numbers".
Tap on the phone number that you want to set up call forwarding on.

EDIT, awe, just realized it is probably not a forward issue, since you said you are receiving voice calls on your public SIM card.....

Do you have an iphone? Check if iMessage is turned on for your device, go to Settings > Messages > iMessage.

Also, ensure SMS and MMS is enabled in your settings.

Re: Porting

zulup — Mon, 12 Jun 2023 15:45:21 GMT

no iphone its a google pixel

Re: Porting

zulup — Mon, 12 Jun 2023 15:46:03 GMT

thats what i was thinking, but they indicate they are waiting for something from publicmobile

Re: Porting

softech — Mon, 12 Jun 2023 15:46:39 GMT

@zulup are you sending RCS or real SMS?

Re: Porting

zulup — Mon, 12 Jun 2023 15:51:36 GMT

I have tried all of the above...how do I get public mobile to see if their is an error on there side?

LMk

Re: Porting

softech — Mon, 12 Jun 2023 15:52:44 GMT

@zulup yes, it could also be PM's problem

Please open ticket with PM support by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Porting

dust2dust — Mon, 12 Jun 2023 16:02:33 GMT

But you haven't answered all of the above (yes, some) so that we can think of other suggestions.

Re: Porting

zulup — Mon, 12 Jun 2023 16:13:33 GMT

Just to make sure i answered everything:

i am sending sms text message.

no call forwarding setup

cleared cache and reset wifi, internet settings

using google message

is that everything?

Re: Porting

dust2dust — Mon, 12 Jun 2023 16:25:42 GMT

Calls in and out? Using cell data (not wifi) for the internet?

What all of the above still works with openphone?

It very much feels like a failed port. Do you have a Canadian number or is it a US number? ie. what are the first 6 digits (not last 4)? It also looks like a voip service. These usually take longer anyway.

Re: Porting

zulup — Mon, 12 Jun 2023 16:32:01 GMT

Yes calls in and out.

Yes I can use cell data for the internet.

Calls, SMS in and out work with openphone.

I have a Canadian number 604710

If it takes longer that explains it.

Re: Porting

computergeek541 — Tue, 13 Jun 2023 08:03:49 GMT

@dust2dust wrote:
From what I remember, it used to be inbound calls that are the last to transfer. So it's interesting that you're finding inbound sms not working.
Call this number in the link to see if they have status of the port.
https://community.koodomobile.com/other-80596/need-help-porting-number-7808638

I used to be that way previously, but I did a transfer last month and incoming calls from other Telus customers worked immediately even though porting wasn't complete. This is a security risk. In my opinion, Telus should not be assigning the number until porting is complete (the way that some other carriers do it).