topic Re: Contact CS Agent in Get Support

Contact CS Agent

mbriggs — Tue, 13 Jun 2023 01:58:50 GMT

Need to contact CS Agent. My account had an old email address. Can't no longer sign in. HELP!

Re: Contact CS Agent

Handy1 — Tue, 13 Jun 2023 02:03:50 GMT

@mbriggs Here’s how to

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Contact CS Agent

softech — Tue, 13 Jun 2023 02:02:54 GMT

@mbriggs

please open ticket with PM support and they can sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Contact CS Agent

BKNS27 — Tue, 13 Jun 2023 02:51:04 GMT

@mbriggs

You can change your old email but you need to create a Eversafe ID with your old email and password then click on Resend Code to have the 2FA code sent to your email, text or call.

Once you are in your account, go to the Profile section>Manage Eversafe ID>Email Address>click on the edit pencil and change to new email address.

Re: Contact CS Agent

John_G1 — Sat, 30 Sep 2023 18:52:47 GMT

none of these links to an agent work for me today, Sept 30. they just take me to a blank 'private messages' page with no way to write anything. I have dealt with agents before, so I know what the page is supposed to look like (or used to, three weeks ago.)

Re: Contact CS Agent

Wolfegend — Thu, 01 Feb 2024 20:34:08 GMT

I have account still using i try update my credit but no access to log in i dont know my email and log in

i reset with my numbers each time i try locked....just log 1 time but unable to log in i try every other 3 days...impossible to get access...this community thing terrible unhelpful...system bad should have an email address to ask agent to help

but not all know how to use this community public mobile sytem...the bot is mislead all times

please advise how to email agent for help?

Re: Contact CS Agent

John_G1 — Thu, 01 Feb 2024 21:53:04 GMT

You can get to an agent inside the PM system by clicking on this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I do not know of any way to use outside email. The system can be very user hostile at times.

If you cannot log in enough to get to Community to click on that link, you have to call the general service number and hope to get someone who will help.

Good luck.