topic Re: cancel subscription in Get Support

cancel subscription

Fox1 — Wed, 14 Jun 2023 14:03:56 GMT

Re: cancel subscription

Handy1 — Tue, 13 Jun 2023 01:47:39 GMT

@Fox1 Port out your number and it will automatically close out your account or turn off auto pay

Turn auto pay OFF/ON 3 easy clicks

Re: cancel subscription

softech — Wed, 14 Jun 2023 15:05:57 GMT

@Fox1

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-authorized payment, you can use *611 if you know the 4 digits PIN

Or you can also login to My Account and go to Payment page -> Manage Subscription, and then toggle the "Subscribed" to disable Pre-Authorized payment

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription.

cancel subscription

Fox1 — Tue, 13 Jun 2023 01:50:08 GMT

Re: cancel subscription

Handy1 — Tue, 13 Jun 2023 01:51:27 GMT

@Fox1 Let go back to your first post

https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-subscription/td-p/998597

Re: cancel subscription

HALIMACS — Tue, 13 Jun 2023 01:51:52 GMT

@Fox1

This is done one of three ways, @Fox1

Stop paying by disabling auto pay on your account, port your number to another mobile service provider, or ask the customer support agents to cancel the account

Re: cancel subscription

softech — Tue, 13 Jun 2023 01:56:46 GMT

@Fox1

please check your other thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/cancel-subscription/td-p/998597

But didn't you were asking transfer port to PM just ealier??

Facing minor issue with porting is not uncommon. Please call the porting team and have it sorted out, no need to cancel a0m service that quick

Re: cancel subscription

BKNS27 — Tue, 13 Jun 2023 02:08:20 GMT

@Fox1

Porting into PM 5 hours ago and cancelling after 4.5 hours?