topic Re: How do I get into acct without this new eversafe in Get Support

How do I get into acct without this new eversafe

Anonymous — Tue, 13 Jun 2023 01:21:52 GMT

So I guess I lost my username to used to be JB456. Now it had me log in and make a new username.

Anyways. How do I fix this silly eversafe stuff?. I am out of the country and one of my lines I don't have access to the sim card and all eversafe wants to do is text me a code to sign up. I need that sent to my email registered on that account. Or can PM just turn off eversafe on accounts?..

Thanks... Darlicous ( if that's your username still lol.. I hope you are well)

Re: How do I get into acct without this new eversafe

Handy1 — Tue, 13 Jun 2023 01:23:39 GMT

@Anonymous Contact support to get your old community ID back and regain access to your account .please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: How do I get into acct without this new eversafe

BKNS27 — Tue, 13 Jun 2023 01:35:46 GMT

@Anonymous

No you can’t login without confirming your login credentials but you can click on Trusted Device so you don’t need to the 2FA code ever time login.

Re: How do I get into acct without this new eversafe

softech — Tue, 13 Jun 2023 01:37:32 GMT

HI @Jb456 @Anonymous

It is now an easy fix to get the old id back, just need to engage support and you should it back in no time.

Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you

And see you back in @Jb456 tomorrow

Re: How do I get into acct without this new eversafe

Anonymous — Tue, 13 Jun 2023 01:49:55 GMT

@softech thanks. Hope you're well. I resolved the issue did forgot password. Changed pass then had the option to do the code from eversafe through email. All is well. Take care