topic Re: transfer incomplet in Get Support

transfer incomplet

tsering — Tue, 13 Jun 2023 00:54:20 GMT

Hello, I transferred my number from virgin mobile to public moble last week and think the trasfer has not completed yet. I am not receiving any call from my friends who are on another network but do receive calls from people who are on public mobile and Koodo. how do I go about making this transfer complete? In the initial sign up to public mobile I completed all the necessary information needed to complete the transfer. Please help.

Re: transfer incomplet

HALIMACS — Tue, 13 Jun 2023 00:56:59 GMT

There's a number you can call, @tsering

I'll private message it to you.

Check your private message box by tapping the envelope icon, or under your avatar, upper right.

Re: transfer incomplet

Handy1 — Tue, 13 Jun 2023 01:15:50 GMT

@tsering please

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: transfer incomplet

BKNS27 — Tue, 13 Jun 2023 01:18:36 GMT

@tsering

If your Virgin SIM is still working than porting was not completed. Did you reply to the text with YES confirming you are porting over to PM within the 90 minute window?

If not, contact a CS_Agent to restart the porting process for you.