topic I lost my SIM card and phone in Get Support

I lost my SIM card and phone

zgw — Tue, 13 Jun 2023 00:22:13 GMT

I lost my SIM card and phone. Without the SIM card, I can't pass the two-step authentication and can't log into my account. Is there any way to log into my account?

Re: I lost my SIM card and phone

Handy1 — Tue, 13 Jun 2023 00:23:38 GMT

@zgw Contact support to report lost stolen , the. Get a new SIM card and swap the number

SIM SWAPPING profile tabs

Re: I lost my SIM card and phone

softech — Tue, 13 Jun 2023 00:27:19 GMT

@zgw

if you already have EverSafe id setup earlier, then just click Resend Code and then Send email

If EverSafe wasn't setup or it was setup but above trick didn't work, please try the following workarounds

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: I lost my SIM card and phone

zgw — Tue, 13 Jun 2023 00:40:36 GMT

I have successfully logged into my account using the methods you provided. Thank you very much！😄👍

Re: I lost my SIM card and phone

zgw — Tue, 13 Jun 2023 00:41:29 GMT

Thank you ！😄