topic Activation in Get Support

Activation

SteveC1 — Tue, 13 Jun 2023 00:05:37 GMT

Hi! So I tried to activate my new number using my eSIM but it was interrupted. I tried to activate by signing into the app but it requires a code that it sends to the new number, which I have not activated so there is no way I can get the code. So I can’t complete my set up.

Re: Activation

hTideGnow — Tue, 13 Jun 2023 00:14:07 GMT

hi @SteveC1 see if you can have the code send to email. Click Resend code and the email option is there

if unable to continue activation, please submit ticket with Cs agent at;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

SteveC1 — Tue, 13 Jun 2023 00:17:18 GMT

Thanks for the reply. Looks like I’ll need to submit a ticket since it sends a code to my email, which I used to log in. Only for the app to send another code to my number that I don’t have access to since I didn’t complete setup on assign the number to my eSIM. Seriously ridiculous that I need to confirm myself multiple times.

Re: Activation

hTideGnow — Tue, 13 Jun 2023 00:20:45 GMT

HI@SteveC1 just use this @SteveC1 account to send message for help first. Once activated, you can use your other account again