topic Service in Get Support

Service

R-c — Mon, 12 Jun 2023 20:21:34 GMT

My service has deteriorated. I can no longer get calls in my house

Re: Service

hairbag1 — Mon, 12 Jun 2023 20:22:41 GMT

@R-c

what kinda phone you using. Go in to settings to see if volte is enabled.

Re: Service

softech — Mon, 12 Jun 2023 20:25:13 GMT

@R-c no incoming and outgoing?

what brand and model of phone you have?

If it shows active, first try to reboot the phone

If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works

Try to click Reset All Networks and see if it helps

and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem

Also, try the phone in another area if possible, it could be just a local network outage

Re: Service

BKNS27 — Mon, 12 Jun 2023 21:31:08 GMT

@R-c

Check to see if there are any outages in your area. Check the outage map:

https://istheservicedowncanada.com/status/telus/map