topic Re: Double charging my card in Get Support

Double charging my card

Chelloooo — Mon, 12 Jun 2023 20:05:16 GMT

Does anybody know if there's any way to reverse this I don't know why but when I paid up my balance I owed it charged me twice and it's really the worst time ever since happen right now so any help would be appreciated

Re: Double charging my card

softech — Mon, 12 Jun 2023 20:07:43 GMT

@Chelloooo you sure one of the changes not just a pending charge? Plesse check with the CC first.

If confirmed both real charges, please open ticket with support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Double charging my card

Handy1 — Mon, 12 Jun 2023 20:08:24 GMT

@Chelloooo First check credit card is one charge pending and the other posted ? If so the pending charge should fall off .. if both are posted please message support for a credit

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Double charging my card

dabr — Mon, 12 Jun 2023 20:08:44 GMT

@Chelloooo Pending charges will sometimes post twice before the second charge gets dropped from the CC in couple of days. You may also want to make sure the extra charge doesn't appear under the account balance in which case it will be used towards the next payment cycle.

Re: Double charging my card

Chelloooo — Mon, 12 Jun 2023 20:10:15 GMT

But why would it be put as a credit? I am super bummed.... I only clicked to charge my card the one time.

Re: Double charging my card

dabr — Mon, 12 Jun 2023 20:14:31 GMT

@Chelloooo It's just a good idea to check the account balance just in case, if there's no account balance for the extra charge, then you need to wait a couple of days to ensure it's not the double pending charge on the CC.

Re: Double charging my card

BKNS27 — Mon, 12 Jun 2023 21:28:57 GMT

@Chelloooo

Please note that any overcharge will remain as credit in your account that will apply to your next month’s bill.
If you are tight on funds, you can contact a CS_Agent for a refund but it may take sometime to process.

Re: Double charging my card

Chelloooo — Tue, 13 Jun 2023 05:49:56 GMT

Thanks all, I'm talking with support so hopefully this will get resolved quickly.... there goes all I had left in my account as of right now...that's the only reason I'm so annoyed by it 😞

Yall have a beautiful, and light filled day or if you're a night person, enjoy the moon light.

Peace and love ❤️