topic Re: New 15$ plan no longer includes text/ picture messaging? in Get Support

New 15$ plan no longer includes text/ picture messaging?

rikirby1 — Sun, 11 Jun 2023 02:18:48 GMT

Is the original 15$ plan no longer available? I noticed today if I go to make a plan change I can change my current 15$ plan to another 15$ plan. However the new 15$ plan no longer lists text/picture messages as being included.

Re: New 15$ plan no longer includes text/ picture messaging?

NDesai — Sun, 11 Jun 2023 02:23:31 GMT

Hmm, I hope that's an error. I will report it to them and see if it's actually removed.

Re: New 15$ plan no longer includes text/ picture messaging?

softech — Sun, 11 Jun 2023 02:30:14 GMT

@rikirby1 $15 plan has long to be missing features in the descriptions but those "hidden" features are there. Like unlimited incoming calls is not said on your current plan, too but they are there

While i do not think the features are gone, but we never know, maybe you can open ticket with PM support to confirm

Re: New 15$ plan no longer includes text/ picture messaging?

LitlLdy — Sun, 11 Jun 2023 02:37:26 GMT

@rikirby1 ,

“Updated from CS_Agent:

Hello, I am delighted to assist you today!

Here are the details of the $15 plan and what is included:

*100 outgoing Canada-wide minutes and Unlimited incoming Canada-wide minutes

*Unlimited International text and Picture Messaging

*250 MB

*data speed 3G

Kindly,
CS_Agent”

Edit: CS_Agents have been known to be wrong at times though!

Re: New 15$ plan no longer includes text/ picture messaging?

DennyCrane — Sun, 11 Jun 2023 02:31:24 GMT

I'm sure it's just another case of poor quality control their website content. You could message @CS_Agent to verify, but I'd be shocked if they changed that.

Re: New 15$ plan no longer includes text/ picture messaging?

HALIMACS — Sun, 11 Jun 2023 10:43:59 GMT

Here's the thing, @rikirby1

They are selectively trying to get folks to see that plan as less favorable over higher-data 4G and 5G plans.

They've been tweaking the wording and omitting key parts of it's offerings over the last couple of years to coax some into believing it isn't as valuable as it might be for some.

Best to check here (ask around) before making plan choice decisions. 😉

Re: New 15$ plan no longer includes text/ picture messaging?

frostyfire22 — Sun, 11 Jun 2023 14:39:30 GMT

It does! It's not listed on the plan for some reason.

Re: New 15$ plan no longer includes text/ picture messaging?

Grinch — Sun, 11 Jun 2023 14:51:22 GMT

This should cover your text messaging/pictures issue.

I have been with PM for over 3 years. Any website upgrade has been a mess and always includes missing information (is it intentional or just sloppy?) or where the same information is in 2 or 3 places....it won't be the same. MY ACCOUNT used to show EXACTLY what I was subscribed to, and that too was dropped. I feel somewhere that your My Account should reflect exactly what you are paying for. Changes definitely affect your trust in the product that you are buying.

But rest assure....the Telus websites are far from perfect too.

I do feel, though, that how the $15 plan is currently displayed as, is intentional, to deter new customers. And PM used to have a Details box to click and it would tell all...but no more.

Another more important thing is unlimited inbound calls no longer shows. Perhaps that could be in the overall statement about ALL plans.

Re: New 15$ plan no longer includes text/ picture messaging?

BEER — Sun, 11 Jun 2023 15:13:25 GMT

If that's what it states - then if not already implemented, I suspect that it most likely will be in the future. Also noticed that the 3G plans are nowhere to be found on the computer app but still shown on phone app as you indicated.

Re: New 15$ plan no longer includes text/ picture messaging?

DennyCrane — Sun, 11 Jun 2023 15:14:47 GMT

History would say otherwise

Re: New 15$ plan no longer includes text/ picture messaging?

esjliv — Sun, 11 Jun 2023 18:24:28 GMT

@Grinch wrote:
This should cover your text messaging/pictures issue.

While this covers the texting/picture messaging, which is great; that 2nd sentence says my $15 (well, it says All Public Mobile subscriptions) should be 'unlimited Canada-wide minutes' - 😅

Inconsistent, disconnected information on Public's various areas of content. Too bad information didn't have a better relationship connection around here.

edit, forgot to tag @Grinch

Re: New 15$ plan no longer includes text/ picture messaging?

Grinch — Sun, 11 Jun 2023 19:01:59 GMT

@esjliv

Lol. Maybe we do and that’s more so why they are down playing the $15 plan.
For the $25 plan we used to get billed:

$5 for? ….. the 100 minutes?

and $10 for? …..system access?

And now we are charged in one charge of $15 that includes unlimited outbound? Wow, what do I do with all the $5 500 minute add ons. 🤔😀🤔

Inconsistent, disconnected information on Public's various areas of content. Too bad information didn't have a better relationship connection around here.

Is the above called lamp lighting?

Re: New 15$ plan no longer includes text/ picture messaging?

esjliv — Sun, 11 Jun 2023 19:01:54 GMT

@Grinch wrote:
And now we are charged in one charge of $15 that includes unlimited outbound? Wow, what do I do with all the $5 500 minute add ons. 🤔😀🤔

@Grinch - I did notice the 'one-liner' now on the charge of the whole plan. Are still downloading in excel? Man, with each upgrade, I need to upgrade too! Not as easy as it was a couple years ago.

Re: New 15$ plan no longer includes text/ picture messaging?

Grinch — Sun, 11 Jun 2023 19:06:17 GMT

Haha you must know me from another community name.

yup still recording in excel. None of the downloads are good to copy and paste. Can’t even delimit lines to cells any more. Downloads are in chunky paragraphs vs one line per.

Re: New 15$ plan no longer includes text/ picture messaging?

esjliv — Sun, 11 Jun 2023 19:46:28 GMT

@Grinch wrote: yup still recording in excel. None of the downloads are good to copy and paste. Can’t even delimit lines to cells any more. Downloads are in chunky paragraphs vs one line per.

@Grinch - I know, it s*$Ks!

@Grinch wrote: Haha you must know me from another community name.

Yeah, I read something you wrote recently in a post making the 'reveal'. 😁

Re: New 15$ plan no longer includes text/ picture messaging?

methrat — Sun, 11 Jun 2023 19:49:08 GMT

Im pretty sure this is just an error I seen it removed on the 5G 50 gig plan and then it was there the next day probably getting sorted out

Re: New 15$ plan no longer includes text/ picture messaging?

esjliv — Sun, 11 Jun 2023 20:02:30 GMT

@Grinch wrote:
Inconsistent, disconnected information on Public's various areas of content. Too bad information didn't have a better relationship connection around here.
Is the above called lamp lighting?

@Grinch - i don't know what this is 🤣 I thought you meant gas lighting.

I simply meant, Public sometimes has unclear information displayed on their websites. And sometimes where things are listed as one way in one area, it differs in another area (making things conflicting or confusing).

Re: New 15$ plan no longer includes text/ picture messaging?

Grinch — Sun, 11 Jun 2023 23:54:57 GMT

Yes I meant gas lighting.

Re: New 15$ plan no longer includes text/ picture messaging?

J_PM — Mon, 12 Jun 2023 18:08:10 GMT

Hey @rikirby1 thank you for sharing. Confirming text message is still included in the $15 plan.

Re: New 15$ plan no longer includes text/ picture messaging?

dust2dust — Mon, 12 Jun 2023 18:15:48 GMT

@J_PM- While you're confirming things, can you confirm that the $15 plan is 100 minutes outgoing and unlimited incoming calling? It only says 100 minutes.