topic Re: Not able to use data in Get Support

Not able to use data

Paulettes — Tue, 04 Jan 2022 20:10:20 GMT

I have a new mobile phone it's a LG V10 and my network and Wi-Fi is working great but my data isn't working at all. Can you please guys help me solve my problem? Thank you

Re: Not able to use data

PJC — Sat, 23 Dec 2017 17:45:45 GMT

@Paulettes wrote:
I have a new mobile phone it's a LG V10 and my network and Wi-Fi is working great but my data isn't working at all. Can you please guys help me solve my problem? Thank you

Did your data used to work before? Did your plan renew recently? Have you checked in your self serve to see if you have not used up all your data for this billing cycle?

Re: Not able to use data

Taekgun — Sat, 23 Dec 2017 17:51:46 GMT

@Paulettes

There is a known issue with LG phones needing to have a network settings reset or a factory reset in order to be able to have their device work on a new network.

Its a total hassle but appears to be the only way to get your device to work. Be sure to back up your data before starting a factory reset.

Re: Not able to use data

sheytoon — Sun, 24 Dec 2017 04:15:01 GMT

@Paulettes

In addition to the suggestions already provided, please check your APN settings. Especially if this is the first time you're trying to use data on this phone.

Re: Not able to use data

mimmo — Sun, 24 Dec 2017 04:19:20 GMT

@Paulettes I will concur with @Taekgun network settings reset and then Factory reste are teh only options for LG phones.

here is a good summary of how to get data going:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906

I can not use data . I still have 1gb left

pesche — Mon, 16 Dec 2019 12:37:51 GMT

I can not use data . I have 1GB left .

Re: I can not use data . I still have 1gb left

Triguy — Mon, 16 Dec 2019 12:43:14 GMT

Log into your self serve account and if no amount of data is showing under data and add-ons then it has been used up.

Re: I can not use data . I still have 1gb left

darlicious — Mon, 16 Dec 2019 12:57:33 GMT

@pesche wrote:
I can not use data . I have 1GB left .

What kind of phone do you have? Model? New to pm? Has it worked before either here at pm or at another provider?