topic Re: Subscription not activated in Get Support

Subscription not activated

TheKaburagi — Mon, 12 Jun 2023 15:57:42 GMT

I just got the 90 day plan for 90gb, but trying to activate the plan and the app simply says subscription not activated after I went through all the steps, and just told me to contact customer support. Please advise, thanks. @CS_Agent
Edit: ok i missed the envelope that allows me to private msg the CS agent, that for some reason doesn't show up on mobile. Thanks.

Re: Subscription not activated

TheKaburagi — Mon, 12 Jun 2023 15:41:47 GMT

Here is a screenshot of the problem.

Re: Subscription not activated

hairbag1 — Mon, 12 Jun 2023 15:46:03 GMT

@TheKaburagi

here's a start..

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2OhrPakuMpNZt4irir534YAWBuW&lang=en&

Re: Subscription not activated

Handy1 — Mon, 12 Jun 2023 15:46:09 GMT

@TheKaburagi First check credit card make sure you weren’t charged if not try again in an hour , if you were charged put SIM card in phone and reboot it

Re: Subscription not activated

BKNS27 — Mon, 12 Jun 2023 15:46:13 GMT

@TheKaburagi

Are you porting your old number over to PM? If so, did you use your previous carrier account number or IMEI?

If you picked a new number, private message a CS_Agent on the envelope icon to get further assistance with activating your SIM.

Re: Subscription not activated

esjliv — Mon, 12 Jun 2023 15:53:24 GMT

@TheKaburagi wrote:
I just got the 90 day plan for 90gb, but trying to activate the plan and the app simply says subscription not activated after I went through all the steps, and just told me to contact customer support. Please advise, thanks. @CS_Agent

You tagged CS_Agent @TheKaburagi , but none of us here are CS_Agents.

If you click on that CS_Agent link you posted you will see another window open up. Look to the right where is says 'SEND A MESSAGE'. If you click on this you can private message Public Mobile representatives.

Re: Subscription not activated

DaveLi — Wed, 30 Aug 2023 03:31:38 GMT

I have the same issue today as I tried to activate through the app.