topic wrong package in Get Support

wrong package

FunMom — Mon, 12 Jun 2023 14:40:54 GMT

I paid the wrong addon I just wanted data and I did us roaming just then

Can I get my money back

Re: wrong package

Handy1 — Mon, 12 Jun 2023 14:47:26 GMT

@FunMom Please contact support to get reversed

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

adding also note data add ons now expre after 30 days no more rolling over untill all used up . So depending what plan you have now . Might be worth a look at the promo plan the ends June 14 $39 for 30GB 90 day cycle

Re: wrong package

softech — Mon, 12 Jun 2023 14:42:48 GMT

@FunMom PM is a prepaid provider and usually do not provide refund

However, if it is an honest mistake, support usually able to reverse the transaction. Please message them directly and ask:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you