topic service on hold in Get Support

service on hold

vythi — Mon, 12 Jun 2023 14:06:10 GMT

my mobile sevices is on hold even after making payments

Re: service on hold

esjliv — Mon, 12 Jun 2023 14:10:16 GMT

@vythi - if your services are still working and today is your renewal day, ignore those messages on your My Account.

New, 'normal' messaging on renewal day.

Re: service on hold

softech — Mon, 12 Jun 2023 14:15:39 GMT

@vythi do you have PM service on your phone now?

If not, login to My Account using Incognito mode once again to confirm if the status is updated to Active. If it shows active, please reboot your phone once more time

Re: service on hold

Handy1 — Mon, 12 Jun 2023 14:15:41 GMT

@vythi

Auto pay can fail

To make payment and reactivate plan .if you know 4 digit PIN number to account *611 . Or with a voucher and *611 no PIN is needed . You can also do this by by calling 18554PUBLIC . To get services working and worry about log in afterwards and update credit card if necessary .

If you still have service and your plan renews today / tomorrow you can ignore this suspended (on hold) notice

Re: service on hold

Moraandrew — Mon, 12 Jun 2023 14:42:12 GMT

maybe there should be delay in their system have you contacted the support team