topic Re: Need Help in Get Support

Need Help

kelly31 — Mon, 12 Jun 2023 10:49:42 GMT

Could I have an admin message me, to help my step dad with his phone. It hasnt been working for the past couple of days and he has no idea how to fix it.

Re: Need Help

Handy1 — Mon, 12 Jun 2023 11:16:40 GMT

@kelly31 Support won’t message you , you need to message them private message , but have you tried rebooting the device or resetting. Network settings

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Need Help

esjliv — Mon, 12 Jun 2023 11:53:00 GMT

@kelly31 - what trouble shooting has your step dad and you tried?

Is his account active when he logged into his My Account or is there any messages presenting themselves?

Also, he can call 611 to check or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) to see if any issues.

For your reference, you can use the “Get Help” section at the top of the screen above: https://www.publicmobile.ca/en/ns/get-help, and in the “Start your Search here” box type 'customer support agent' for Contact a Customer Support Agent (CSA) with Public Mobile.