topic Re: cannot log in to account in Get Support

cannot log in to account

Arezou — Mon, 12 Jun 2023 10:47:35 GMT

you guys took my money for buying plan, ever since that step nothing works

It says next step is to activate my SIM card with Android app. But I cannot log in.

i cannot log in to your app/website from 2 different phones or my laptop (so its not a cookie issue)

It gives me "Oops" and "Gone, but not forever" error messages

Therefore I cannot activate the SIM card and I'M still getting no service or data (EVEN THOUGH I PAID)

Re: cannot log in to account

Handy1 — Mon, 12 Jun 2023 11:18:43 GMT

@Arezou If you have been charged in your credit card try the SIM card in phone and reboot the device … it’s possible it’s a SIM card re provisioning. Issue and support can fix easily

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: cannot log in to account

dwh1 — Mon, 12 Jun 2023 11:28:55 GMT

There's clearly a current problem with the account management system - it fails for me after login as well. It was fine last evening, though, so I'd assume that something "new" has happened and they will be working on it. Nothing we can do but wait for them to fix it - but that doesn't stop you from taking the steps that Handy1 mentioned.

Re: cannot log in to account

dwh1 — Mon, 12 Jun 2023 11:48:33 GMT

@Arezou FYI - My Account is back up and working - at least for me - now.

Re: cannot log in to account

softech — Mon, 12 Jun 2023 12:40:44 GMT

@dwh1 My Account was down last night

They usually have maintenance work at night. So, what you experienced last night was just due to maintenance

Re: cannot log in to account

Arezou — Tue, 13 Jun 2023 10:28:16 GMT

Thank you for the help guys.

I messages the support agent because I don’t get the above error messages anymore but inside the android app it still just throws me back to login screen at the end of login process

so I had a layer of 2 problems and only 1 is solved