topic Re: Is it my phone or issue with roaming in Get Support

Is it my phone or issue with roaming

bezman — Mon, 12 Jun 2023 03:18:57 GMT

I am in the USA right now. I got the roaming bundle which includes text and data. Every few minutes, or when my phone is not active my LTE data is dropped. The only way to get it working again is full on/off or switch from LTE to 3/2G and back to LTE. I am on the 3g plan in Canada but get LTE.

In Oahu now but this also happened last year in Washington state. Both cases I had been on T-Mobile.

My phone is moto 7g play.

Re: Is it my phone or issue with roaming

Handy1 — Mon, 12 Jun 2023 03:27:19 GMT

@bezman It can be hit or miss with US roaming all you can do it try different areas making sure your connected to TMobile and maybe reboot you phone

Re: Is it my phone or issue with roaming

dust2dust — Mon, 12 Jun 2023 03:41:05 GMT

If it's not active then how do you know it's dropping? I was on Oahu in February. Roaming was fine. In Honolulu it would switch down to 2G for talk. Up on the upper east side I had to manually switch to 2G. Returned to Honolulu and it worked automatically again. But that's talk.

Do you know if your phone has been enabled for volte yet?

Re: Is it my phone or issue with roaming

bezman — Mon, 12 Jun 2023 03:52:44 GMT

Yes it is enabled.

I can use the data on and off . On top corner I see LTE, roaming but when the data drops there an x. I also get a message that says no internet

Re: Is it my phone or issue with roaming

bezman — Mon, 12 Jun 2023 03:54:41 GMT

Before doing the add-on roaming I read your comments on Oahu. In all the places, even north sure I had connection.

Re: Is it my phone or issue with roaming

dust2dust — Mon, 12 Jun 2023 03:55:02 GMT

Is this outside in a populated area? Or deep in a hotel with towers on the far side of the building or something? Or some remote beach somewhere? Do you just leave the data toggled on all the time?

Re: Is it my phone or issue with roaming

Hollister — Mon, 12 Jun 2023 04:06:39 GMT

@bezman

If you are having intermittent issues then you may want to buy a local sim for now and contact an agent to have the US add on credited to your account.

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Re: Is it my phone or issue with roaming

bezman — Mon, 12 Jun 2023 04:55:32 GMT

No remote beach. In the car, at Waikiki Beach,in/side the hotel. It isn't related to Waikiki. I had same issue in Washington state last year...

There it was in the car, hotel, outside

Re: Is it my phone or issue with roaming

bezman — Mon, 12 Jun 2023 06:04:51 GMT

Thanks but with the issues I have had, I am still able to get data. It is more hassle. It could be my phone as I had the same issue last year with the same phone but different state.

Re: Is it my phone or issue with roaming

dust2dust — Mon, 12 Jun 2023 06:36:49 GMT

I thought we were talking about data. Are you able to call in and out? Real sms texts in and out? When you're using the data does it stay connected?

Re: Is it my phone or issue with roaming

bezman — Mon, 12 Jun 2023 08:04:37 GMT

I haven't been calling or texting that much. So can't say if those were failing at the same time as the data

Re: Is it my phone or issue with roaming

Veni — Mon, 12 Jun 2023 12:46:04 GMT

all good

Re: Is it my phone or issue with roaming

computergeek541 — Mon, 12 Jun 2023 11:02:33 GMT

@Veni

I've noticed that you've repeated this in other threads. Pease always check the accuracy of information being given to others. Customers should absolutely not be changing the APN settings to use AT&T or T-Mobile settings. The Public Mobile APN settings must be used.

Re: Is it my phone or issue with roaming

Matt_V — Mon, 12 Jun 2023 14:27:32 GMT

There is a section in the plan notes about US roaming. 3G is not supported much in the US by some carriers. In Canada on the 3G plans, our phones will show LTE because we are on LTE networks but we are limited to 3G speeds.