topic Re: I can't make or receive calls in Get Support

I can't make or receive calls

Mhd11 — Sun, 11 Jun 2023 20:06:23 GMT

Re: I can't make or receive calls

Handy1 — Sun, 11 Jun 2023 20:08:20 GMT

@Mhd11 First try rebooting the phone and reset network settings

Re: I can't make or receive calls

softech — Sun, 11 Jun 2023 20:08:07 GMT

@Mhd11 we need more details, like that your tried Brand and model of phone

Did you check if your account status is active? Please login My account using Incognito mode to confirm account status

If it shows active, first try to reboot the phone

If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works

Try to click Reset All Networks and see if it helps

and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem

Also, try the phone in another area if possible, it could be just a local network outage

Re: I can't make or receive calls

Mhd11 — Sun, 11 Jun 2023 20:10:40 GMT

Thank you, but how can reset the network sitting

Re: I can't make or receive calls

esjliv — Sun, 11 Jun 2023 20:11:02 GMT

@Mhd11 - we are not Public Mobile employees and we have no access to your account. So we have nooo idea about any information that may be going on, if you don't tell us more details.

Are you new here or is this an all of a sudden thing? Did you port a number, or activate with a new number?

Re: I can't make or receive calls

Handy1 — Sun, 11 Jun 2023 20:17:34 GMT

@Mhd11 In phone setting go to cellular > cellular data network and reset settings in blue lettering on iPhone

Re: I can't make or receive calls

Mhd11 — Sun, 11 Jun 2023 20:23:12 GMT

Mobile phone is Samsung A51

Re: I can't make or receive calls

dust2dust — Sun, 11 Jun 2023 20:28:04 GMT

Settings, about, reset - reset network settings. This will lose saved wifi's and paired bluetooths.

Have a look also at

settings, about, status information, sim card status - and look for any mention of IMS and if it's registered. Let us know.

Re: I can't make or receive calls

Mhd11 — Sun, 11 Jun 2023 20:32:21 GMT

My phone is Samsung A51, and this problem happened suddenly.

First time activated the SIM was in Saskatchewan several months ago, now I am in ontario

Re: I can't make or receive calls

Handy1 — Sun, 11 Jun 2023 20:34:04 GMT

@Mhd11 Can you try SIM card in another phone at all possible see if services work properly

Re: I can't make or receive calls

Mhd11 — Mon, 12 Jun 2023 00:59:52 GMT

I tried the SIM in another phone, it works (makes calls and receives). But when it is in my phone it doesn't work

Re: I can't make or receive calls

Handy1 — Mon, 12 Jun 2023 01:01:51 GMT

@Mhd11 So after trying it in another phone it works and when you put back in your phone it doesn’t work , sounds like it could be a device issue … might be time for a new phone or take it in for warranty if there any left on it

Re: I can't make or receive calls

Mhd11 — Mon, 12 Jun 2023 01:04:12 GMT

I put another SIM (Lucky mobile) in my phone, it works properly

Re: I can't make or receive calls

Handy1 — Mon, 12 Jun 2023 01:06:11 GMT

@Mhd11 That’s odd did you try @softech suggestion and put preferred newtwork to 3G

Re: I can't make or receive calls

Mhd11 — Mon, 12 Jun 2023 01:10:24 GMT

Yes I did

Re: I can't make or receive calls

Handy1 — Mon, 12 Jun 2023 01:11:13 GMT

@Mhd11

Outage map in your area:

https://istheservicedowncanada.com/

Re: I can't make or receive calls

softech — Mon, 12 Jun 2023 01:29:27 GMT

@Mhd11 it is not a local outage if your sim works in another phone

did you try Reset all networks on the phone with the PM sim card there?

and what brand and model is your phone?

Re: I can't make or receive calls

Mhd11 — Mon, 12 Jun 2023 02:19:42 GMT

My phone is Samsung A51.

I reset all networks, but still the same problem

Re: I can't make or receive calls

softech — Mon, 12 Jun 2023 02:34:41 GMT

@Mhd11 if your sim works on another phone, it is not a sim problem

another sim works on this phone , and it is hard to say it is a device problem

is text and mobile data working? If NOT, try to change your mobile carrier to Manual and Select Public Mobile

Last thing to try, with PM sim card in the phone, Reset your phone to Factory default. (Wipe) But make sure you backup everything first. And after the reset , DO NOT restore from the backup yet. Test the calls first and see if it works

Re: I can't make or receive calls

Mhd11 — Mon, 12 Jun 2023 02:46:55 GMT

The text and data are working .

How can U change the mobile carrier to manual?