topic Re: Add on not working in Get Support

Add on not working

KathieLaForge — Sun, 11 Jun 2023 20:49:57 GMT

My Data was 90% used so I purchased a data add on. The transaction went through my credit card but it is not appearing on my account

Re: Add on not working

Handy1 — Sun, 11 Jun 2023 20:52:01 GMT

@KathieLaForge Reboot the phone first and try this

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Add on not working

KathieLaForge — Sun, 11 Jun 2023 20:56:06 GMT

I tried refreshing with no change

Re: Add on not working

Dunkman — Sun, 11 Jun 2023 21:01:09 GMT

@KathieLaForge wrote:
I tried refreshing with no change

@KathieLaForge

Website has caching issues. Maybe try to login with a different web browser, clear cache or incognito mode. That should give you the most accurate plan details. If you don't see the add-on, check payment history to see if you have the extra available funds.

Re: Add on not working

softech — Sun, 11 Jun 2023 21:03:16 GMT

@KathieLaForge I trust using Incgonito mode more

Also, check the payment history page and see if it shows the transaction

https://myaccount.publicmobile.ca/en/account/payment/payment-history

Re: Add on not working

KathieLaForge — Sun, 11 Jun 2023 21:09:45 GMT

I have no idea what you mean by clearing cache and incognito ?!

Re: Add on not working

dust2dust — Sun, 11 Jun 2023 21:15:46 GMT

Are you in the app or the website? Just use those little spinner arrows shown earlier wherever you see them.

Did you get that 90% from 611 or was it from your phone? Maybe you have a data limiter set on your phone. I don't think this place warns at 90%. I think it's 75 and 95 (and maybe even 100).

Re: Add on not working

NDesai — Sun, 11 Jun 2023 21:16:37 GMT

@KathieLaForge wrote
I have no idea what you mean by clearing cache and incognito ?!

Cache can be cleared from the browser settings. Incognito is a browsing mode that you can open by selecting from the three dots menu and clicking on the New Incognito Tab. Incognito loads web pages with no cache so it pulls new data on the web page you are trying to load.

Re: Add on not working

HALIMACS — Sun, 11 Jun 2023 21:29:54 GMT

Google it, @KathieLaForge

Your cache is like a little memory of the websites you have visited and incognito/private mode is a mode used when users want to open a 'fresh' browser.

The reason some websites perform better when these are utilized is they don't pull info from prior sessions and thus may provide outdated information.