topic Re: Issues Logging into My Account in Get Support

Issues Logging into My Account

Sand789 — Thu, 01 Jun 2023 15:30:56 GMT

HI community

Ever since Public Mobile transitioned to Telus, it's been extremely difficult to log into PM. I log in and then asked to complete the activation. I click Activation then get the error:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.

This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

or if I click Return to portal, it asks me to re-log in. I've done this a dozen times.

I haven't been able to log in since Tuesday and today is Thursday. Does anyone know what's happening?

Re: Issues Logging into My Account

softech — Thu, 01 Jun 2023 15:32:18 GMT

@Sand789 did you got that when you try to create a ticket?

please try again to login using Incognito mode and see if you see the same error

if you do, open a ticket with support:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Issues Logging into My Account

hairbag1 — Thu, 01 Jun 2023 15:35:20 GMT

@Sand789

btw...PM is a separate entity but owned by Telus. Has been for quite awhile.

Re: Issues Logging into My Account

hTideGnow — Thu, 01 Jun 2023 15:37:16 GMT

HI @Sand789 did you ever complete the part about linking My Account and sending text to your phone? just want to see if you get the EverSafe id all setup.

Re: Issues Logging into My Account

Sand789 — Thu, 01 Jun 2023 15:58:22 GMT

Thank you. I submitted a ticket to the agent. I get the same experience when trying using Incognito

Re: Issues Logging into My Account

softech — Thu, 01 Jun 2023 15:59:17 GMT

@Sand789 monitor the Community inbox for support's reply

let us know how it turns out

Re: Issues Logging into My Account

Rsmitty — Thu, 01 Jun 2023 18:26:44 GMT

I was having this issue too. The trick, as I found it anyways, is to not hit submit/continue. If you input your information, it automatically loads without you pressing any other buttons. If you press anything, even something that makes sense, it pops up with with the error page. Hope that helps!

Re: Issues Logging into My Account

Luddite — Sun, 11 Jun 2023 17:57:50 GMT

@softech I have no private message envelope. Email notifications still arrive. While logged in here I must tap my avatar to see any message notifications.

Re: Issues Logging into My Account

dust2dust — Sun, 11 Jun 2023 18:07:08 GMT

@Luddite- My mobile browser doesn't have the envelope. My non-mobile browser does. Real estate? I would prefer to see it too.

Re: Issues Logging into My Account

Luddite — Sun, 11 Jun 2023 18:26:17 GMT

@dust2dust Must be a real estate issue as it's visible when rotate the iPad to landscape mode. The camera to select photos also shows up then. Selecting desktop mode over mobile also gives access to my saved photos.