topic Trusted device option not working? in Get Support

Trusted device option not working?

Hollister — Thu, 26 Sep 2024 21:25:06 GMT

Is anyone else having issues with the trusted device option not working when signing in?

Re: Trusted device option not working?

HALIMACS — Sun, 11 Jun 2023 17:54:59 GMT

Yes @Hollister

It tends to be fussy when it comes to iPhone if that’s the issue you’re having.

It works fine on my android and desktop is 50-50

Re: Trusted device option not working?

Handy1 — Sun, 11 Jun 2023 17:56:38 GMT

@Hollister As @HALIMACS im on iPhone so that maybe my issue too … but I only have isssues with it in app each time not website

Re: Trusted device option not working?

esjliv — Sun, 11 Jun 2023 18:37:35 GMT

@Hollister - i mostly use chrome desktop, and it is pretty good. But I think I remember having to tick that box again in Chrome. But I do use other browsers too, and these remember only sometimes.

In My Account under the 'Manage EverSafe ID' option, there is a section for :

"My trusted devices

Add, verify and change which devices you trust here"

But, it displays odd. I have 4 Mac (Browser)'s showing in mine along with an android. The 4 Mac ones look like they should be different devices, but this is impossible, so I think it is different browsers maybe? Yet, it doesn't specify which browser for each of the 4 listed.

Just 2 showing below as an example:

Re: Trusted device option not working?

methrat — Sun, 11 Jun 2023 18:41:32 GMT

This happens to me alot try refreshing the page or restarting the app

Re: Trusted device option not working?

DennyCrane — Sun, 11 Jun 2023 19:06:46 GMT

Yup. I'm lucky if I get 24 hours of trusted access on the android app.

Re: Trusted device option not working?

will13am — Sun, 11 Jun 2023 23:28:55 GMT

The trusted device thing is very hit and miss for me. Sometimes the trusted device is remembered, sometimes not. This happens on the phone and desktop.

Re: Trusted device option not working?

Lynnswan — Thu, 26 Sep 2024 20:37:03 GMT

I’m having the same issue every time I log in. I also find it very inconvenient whenever I go to a different section within the app I have to login again.

Re: Trusted device option not working?

hTideGnow — Thu, 26 Sep 2024 20:45:59 GMT

hi @Lynnswan your problem is with browser or app? What browser you use? Some browser will delete cookies on exit, which is why it breaks the "Trusted device". Even PM app needs the correct settings on your default browser to have the trust works