topic Where is my auto-pay reward? in Get Support

Where is my auto-pay reward?

Cathy_Chen — Tue, 04 Jan 2022 20:10:12 GMT

I have moved from Fido today and also registered the autopay, but when I checked my plan, I found I have no rewards, and the amount of the available fund is $0!

How can I get the $2 per month? Anyone knows?

@Shazia_K@Mary_M

Re: Where is my auto-pay reward?

Cathy_Chen — Thu, 01 Sep 2016 23:59:57 GMT

Also anyone who can tell me how can I get my $10 shipping fee back to my account?

Re: Where is my auto-pay reward?

NDesai — Fri, 02 Sep 2016 00:06:12 GMT

@Cathy_Chen wrote:
Also anyone who can tell me how can I get my $10 shipping fee back to my account?

http://productioncommunity.publicmobile.ca/t5/Announcements/Canada-Post-Strike/m-p/57464

Re: Where is my auto-pay reward?

ute1978 — Fri, 02 Sep 2016 00:58:10 GMT

@Cathy_Chen wrote:
I have moved from Fido today and also registered the autopay, but when I checked my plan, I found I have no rewards, and the amount of the available fund is $0!

How can I get the $2 per month? Anyone knows?
@Shazia_K @Mary_M

Are you on a 30 day or 90 day plan?

Please note that a 10 day plan is not eligible for autopay rewards.

Re: Where is my auto-pay reward?

Luddite — Fri, 02 Sep 2016 01:02:50 GMT

Autopay rewards begin on the 2nd cycle not 1st payment. Check in a few days by clicking My Rewards in your self serve account.

Re: Where is my auto-pay reward?

Chaos_Scorpio — Fri, 02 Sep 2016 11:55:50 GMT

Sometimes autopay doesnt appear in rewards right away (I had to disable auto pay, then re-enable it before it appears).

But as others have said Autopay is only for the second payment cycle, not the first

(by definition the first was not autopay, you set it up and was manual).

Re: Where is my auto-pay reward?

Mary_M — Fri, 02 Sep 2016 13:28:30 GMT

Good morning @Cathy_Chen

Welcome to Public Mobile!

As your first payment is not an automatic top-up, the autopay reward is applied on your next bill cycle. If you do not see it on your account yet, simply remove the credit card and reinstate it.

To get the refund for the SIM card, you will need to send an email to rebate@publicmobile.ca including your Shopify order # and your PM phone #.

I hope this helps!

Mary

Re: Where is my auto-pay reward?

Cathy_Chen — Fri, 02 Sep 2016 17:23:00 GMT

I have moved the autopay and re-registered it again, but still could not find the reward amount for $6.

Re: Where is my auto-pay reward?

Mary_M — Fri, 02 Sep 2016 18:00:32 GMT

Hey @Cathy_Chen

The reward may take some time to appear, but if you have any doubts, please send me your phone number via private message. I'll look into it for you.

Thanks.!

Mary

Re: Where is my auto-pay reward?

Rockdaddy22 — Thu, 01 Dec 2016 15:25:15 GMT

2nd bill always