topic Re: USIM still not received. in Get Support

USIM still not received.

ssabtul — Fri, 09 Jun 2023 18:52:23 GMT

I ordered a public mobile sim before and it didn't arrive for over a month, so I contacted you guys and one staff said you would resend it. But it's been another month since you said, and it still hasn't arrived. The order numbers for the SIM cards are 336437 and 341016, respectively.

What happened to the SIM cards I ordered?

Re: USIM still not received.

softech — Fri, 09 Jun 2023 18:53:26 GMT

@ssabtul sorry, you need to message them again. This time , don't ask them to resend, instead, ask them to send let you buy in store (Telus/Koodo) and have the to reimburse you the extra cost

Re: USIM still not received.

esjliv — Fri, 09 Jun 2023 18:56:30 GMT

@ssabtul Posting here in the community is where other customers/members like you help out each other.

If public mobile representatives are required to be contacted (and in your case that is who you need to message), go to your envelope at the top right of the community page, start a new PRIVATE message (not to be posted here on the community), address it to CS_Agent. This goes directly to Public Mobile employees. Seems like you did this successfully before?

Re: USIM still not received.

eyye — Sat, 10 Jun 2023 01:56:11 GMT

I have the same problem and submit a ticket then they told me it's non refundable

Re: USIM still not received.

softech — Sat, 10 Jun 2023 01:58:37 GMT

@eyye but you need the sim card? if so, did you ask them to resend you another one? or ask them to let you buy from stores in person and let them reimburse you the extra cost?

Re: USIM still not received.

eyye — Sat, 10 Jun 2023 01:58:49 GMT

I first ordered on April 25th. And they re-ordered for me on May 15th. None of them arrived. So bad

Re: USIM still not received.

eyye — Sat, 10 Jun 2023 02:00:58 GMT

What if they do not reimburse?

Re: USIM still not received.

eyye — Sat, 10 Jun 2023 02:02:44 GMT

can still be trust?

Re: USIM still not received.

softech — Sat, 10 Jun 2023 02:04:59 GMT

@eyye PM has been good with reimbursement if they agree on it. You have the message to prove. This process has been done without problem.

Re: USIM still not received.

eyye — Sat, 10 Jun 2023 02:06:39 GMT

I did but they said sim card is none refundable

Re: USIM still not received.

eyye — Sat, 10 Jun 2023 02:09:33 GMT

I'm sorry to see you have not received the sim card yet. As you may have observed on the website the sim card purchases are non-refundable

That's what they answer the ticket

Re: USIM still not received.

eyye — Sat, 10 Jun 2023 21:39:33 GMT

The price at store is double, will they reimburse all paying to the store or we will lose more?

Re: USIM still not received.

softech — Sat, 10 Jun 2023 21:41:48 GMT

@eyye yes, usually they will as long as you have a receipt You can ask them specifically for that. In fact you can ask them if they will reimburse if you buy from Amazon, which is sold by Public Mobile and the price is $4.99

Here are where you can get the sim :

local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Prime Shipping)