topic Overcharged in Get Support

Overcharged

Zorathehamster — Sat, 10 Jun 2023 19:58:22 GMT

Hello

I got charged twice I tried to open a ticket but kept getting an error. If someone could help that would be great @CS_Agent

Re: Overcharged

esjliv — Sat, 10 Jun 2023 20:03:46 GMT

@Zorathehamster

Credit cards companies can show both Pending and Authorized/Approved charges. Sometimes there are multiple Pending charges showing during activations or renewals, but when the payment gets authorized, the incorrect amounts will fall away, then the real one will stay.

If these end up being Authorized/Approved charges and the extra funds are not showing in your Available funds area, then contact Public Mobile Customer Support Representatives (CSA).

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Re: Overcharged

hairbag1 — Sat, 10 Jun 2023 20:28:05 GMT

@Zorathehamster

I've never had that happen to me in 7 years here.

Can you please describe what makes you think you've been charged X 2.