topic Usage History Downloads - random snippets - not following applied filter in Get Support

Usage History Downloads - random snippets - not following applied filter

umnikke8 — Sat, 10 Jun 2023 16:36:23 GMT

Tried to gather up my Usage History Download for last month, it doesn't seem to work properly anymore. It gives me some random snippet of time when I download it, looks like about a week, not the full range of the currently applied filter. When I tried again, I got a different time range.

Re: Usage History Downloads - random snippets - not following applied filter

esjliv — Sat, 10 Jun 2023 16:38:54 GMT

@umnikke8 yeah, I noticed the download didn't work for me a week or so ago. I just gave up at that time, in hopes it was 'being worked on'.

Re: Usage History Downloads - random snippets - not following applied filter

softech — Sat, 10 Jun 2023 16:57:53 GMT

@umnikke8 basically usage download is broken 😞

the original usage download was designed to download the full history, not following the filter.

But since the update, the full usage download has became just 3 days download only. I have tagged agene and Jade on another post, they are aware of the issue, but not sure when they will have that fix:

https://productioncommunity.publicmobile.ca/t5/Announcements/We-want-to-hear-from-you-technical-concerns-glitches-or-bugs/m-p/991452#M60783

Re: Usage History Downloads - random snippets - not following applied filter

Grinch — Sat, 10 Jun 2023 20:53:18 GMT

Nor can you select or filter SMS, talk etc.

Re: Usage History Downloads - random snippets - not following applied filter

DUGGS — Wed, 14 Jun 2023 01:19:45 GMT

I'm having this same issue. I need a month at a time for my P.O. and I've been trying to get last month's for since the 1st

Re: Usage History Downloads - random snippets - not following applied filter

softech — Wed, 14 Jun 2023 01:24:39 GMT

@DUGGS

At the moment, download Usage history is sort of broken, just 2 or 3 days usage from the XLS download. But you can still go through each page on the Usage history on My Account for up to 3 months of usage. You will need to copy and paste manually for now

Re: Usage History Downloads - random snippets - not following applied filter

DUGGS — Fri, 16 Jun 2023 19:33:48 GMT

I can't view anything before June 2nd.

As well the helper people keep telling me to follow your instructions. Haha

Re: Usage History Downloads - random snippets - not following applied filter

John-Q-Public — Sun, 06 Aug 2023 01:33:15 GMT

For cryin' out loud, PM, how hard can this be??

PLEASE, fix the usage download! It's ridiculous how long this, and other issues, take to fix!

(P.S.: I have been in IT for four decades, and am knowledgeable in programming and websites.)

Re: Usage History Downloads - random snippets - not following applied filter

John-Q-Public — Tue, 30 Jan 2024 23:56:31 GMT

Take heart, Usage History Glitch Sufferers!
I have proposed a workaround here:
~~https://productioncommunity.publicmobile.ca/t5/Get-Support/Usage-History-issue-a-Workaround/m-p/1051735~~
Hope this helps!

EDIT: PM nuked it again, no explanation. Try this:

Usage History download truncated: a Workaround - Community (publicmobile.ca)

Re: Usage History Downloads - random snippets - not following applied filter

softech — Tue, 16 Jan 2024 19:33:01 GMT

Re: Usage History Downloads - random snippets - not following applied filter

on2wheels — Tue, 30 Jan 2024 17:49:58 GMT

Is this feature still being worked on? It's not working today either (the download usage bug).

Re: Usage History Downloads - random snippets - not following applied filter

computergeek541 — Tue, 30 Jan 2024 18:34:29 GMT

@on2wheels wrote:
Is this feature still being worked on? It's not working today either (the download usage bug).

That message isn't supposed to be accessible. It is only a note that action was taken due to violation of terms of service by a another member.

Re: Usage History Downloads - random snippets - not following applied filter

on2wheels — Tue, 30 Jan 2024 19:55:24 GMT

Does anyone know if this usage history glitch is still being worked on?

Re: Usage History Downloads - random snippets - not following applied filter

umnikke8 — Tue, 30 Jan 2024 19:58:08 GMT

It's been broken the same way for quite some time, I don't think anyone is doing anything to fix it.

Re: Usage History Downloads - random snippets - not following applied filter

John-Q-Public — Tue, 30 Jan 2024 23:26:38 GMT

Replying to myself, hopefully to keep inline with the thread... So, it looks like PM deleted that post again, so I posted again... 4 months and change later, it seems to have held, so I'm posting its link here. Hope it helps!

Usage History download truncated: a Workaround - Community (publicmobile.ca)

Re: Usage History Downloads - random snippets - not following applied filter

John-Q-Public — Tue, 30 Jan 2024 23:31:19 GMT

Hi, @on2wheels

Unfortunately, that link got nuked by PM (no explanation given).

I just posted a reply to it, with another link. Hope it helps!

Re: Usage History Downloads - random snippets - not following applied filter

computergeek541 — Tue, 30 Jan 2024 23:48:45 GMT

@John-Q-Public wrote:
Hi, @on2wheels
Unfortunately, that link got nuked by PM (no explanation given).
I just posted a reply to it, with another link. Hope it helps!

As I was saying earlier, the message contained in the link isn't supposed to be accessible. The contents were removed due to a violation of the terms of service of this website.

Re: Usage History Downloads - random snippets - not following applied filter

John-Q-Public — Wed, 31 Jan 2024 00:01:17 GMT

Correct.

Thing is, I violated NO terms of service, that I know of. (check out what wrote, at the supplied link; If you find something, I'd like to know!)

When I clicked on the "appeal" link, and explained the situation, I got no reply.

BTW, sorry to have replied to your reply 🙂. My reply was intended for @on2wheels .

Cheers,

-Paul

Re: Usage History Downloads - random snippets - not following applied filter

computergeek541 — Wed, 31 Jan 2024 00:04:23 GMT

@John-Q-Public wrote:
Correct.
Thing is, I violated NO terms of service, that I know of. (check out what wrote, at the supplied link; If you find something, I'd like to know!)
When I clicked on the "appeal" link, and explained the situation, I got no reply.
BTW, sorry to have replied to your reply 🙂. My reply was intended for @on2wheels .

The violation to the terms of services was by a different member. That's why there was a link earlier in this thread that was inaccessible.

Re: Usage History Downloads - random snippets - not following applied filter

John-Q-Public — Wed, 31 Jan 2024 00:06:49 GMT

It was my post, and the link within it, that was deleted.

Twice! 😡