topic Re: Rewards on 90 days new subscription in Get Support

Rewards on 90 days new subscription

Veni — Fri, 09 Jun 2023 20:28:03 GMT

Hi there,

I was wondering why PM would apply only 1 month rewards on new 3 months subscription.

I thought it would be 3 months rewards not one on my next payment.

Thx for your help.

Re: Rewards on 90 days new subscription

dabr — Fri, 09 Jun 2023 20:35:16 GMT

@Veni I believe you will receive them every 30 days instead of at the beginning of each 90 day cycle. Shouldn't be IMO but seems like PM has made a change from how they used to apply the rewards..

edit: BTW, which plan are you on? PM has a new offering for 90 day plans here:

Of course, schedule Change at Next Renewal as PM doesn't prorate or refund for current cycles.

Re: Rewards on 90 days new subscription

Veni — Fri, 09 Jun 2023 20:43:34 GMT

Yes that one $44 or $39 if 90 days. I choose 90 days . Before it was $21 for 90 days now I can see $7 on next payment for 90 days so why not $21 if I'm charged for 3 months subscription. Double and triple work?.

Thx for your answer.

Re: Rewards on 90 days new subscription

dabr — Fri, 09 Jun 2023 20:52:02 GMT

@Veni It's been mentioned by others that the rewards get spread over the 90 day cycle, so going forward they will apply the $7 after 30 days etc. You will still receive $21 in rewards, just not all at once from the way I understand.

edit: @computergeek541 thanks for confirming the policy change.

Re: Rewards on 90 days new subscription

computergeek541 — Fri, 09 Jun 2023 20:50:29 GMT

@dabr wrote:
@Veni It's been mentioned by others that the rewards get spread over the 90 day cycle, so going forward they will apply the $7 after 30 days etc. You will still receive $21 in rewards, just not all at once from the way I understand.

A CSA informed me of this being a recent change and the Community Manager confirmed that there were some changes to the way that rewards were paid out.

Re: Rewards on 90 days new subscription

wetcoaster — Fri, 09 Jun 2023 20:55:24 GMT

Since the new 90day plans only came into effect a few weeks ago, we don't have anyone yet who went through the full cycle.

It might be that one-time transition - it applied every 30days, your rewards will accumulate in your available funds and then on the next renewal you're payment will be back to $117 - $21 = $96? Can't confirm from own experience, though - I'm a week or so behind you for my scheduled plan change on renewal date.

Re: Rewards on 90 days new subscription

Veni — Fri, 09 Jun 2023 20:57:04 GMT

Why can't they just post it. Transparency?

PM decided to go back to 90 days plan but they spread the rewards on 3 months? Kind of weird. Instead of 1 step it will be 3 steps. So the next payment would be 3 times the rewards or credited to my credit card every month. Means on my first payment I'll be loosing 2 months rewards. Or what?

Thx to all of you. I'm great full for your help. Sorry if I'm asking a lot.

Re: Rewards on 90 days new subscription

softech — Fri, 09 Jun 2023 21:02:22 GMT

@Veni the discount (and rewards discount if you are on your legacy rewards system) will be in the form of credit (available fund) on your my account. They will be spread out in 3 payments starting from couple days after your 90 days cycle start day. Since you get all the rewards and discount on the account as credit, your next 90 days renewal payment will be less

Re: Rewards on 90 days new subscription

Veni — Fri, 09 Jun 2023 21:06:11 GMT

So technically I'm loosing 2 months rewards only onn my first 90 days subscription?

Thx for your help.

Re: Rewards on 90 days new subscription

Veni — Fri, 09 Jun 2023 21:13:20 GMT

I should be getting 5 months rewards on my next payment in order to not loose 2 months rewards on my first 90 days subscription.

Is that makes sense?

Thx community.

Re: Rewards on 90 days new subscription

computergeek541 — Fri, 09 Jun 2023 21:40:23 GMT

@Veni wrote:
So technically I'm loosing 2 months rewards only onn my first 90 days subscription?

There wouldn't be any rewards losst. The rewards would be paid in 30-day intervals.

Re: Rewards on 90 days new subscription

wetcoaster — Fri, 09 Jun 2023 22:23:21 GMT

@Veni wrote:
I should be getting 5 months rewards on my next payment in order to not loose 2 months rewards on my first 90 days subscription.
Is that makes sense?
Thx community.

It's been a long time since I had an "old" 90 day plan, but if I remember correctly, renewal was as follows: Evening before renewal: rewards for the upcoming 3x30 days were credited to My Account, one was for that actual renewal night, the other two were for day 30 and 60 respectively.

Now you'll get the actual rewards added to your available funds at the start of each 30 day block, one at renewal (whick will immediately applied against the new plan cost), one at day 30 and one at day 60, both of those will accumulate in your available funds, then just before the following renewal the next batch of rewards is added to available funds, which now includes 3x rewards that go towards that payment.

I guess the new way of applying $ rewards means that you have to "earn" them during the payment cycle, whereas before you essentially got a cash advance on #2 and #3. Like the points system (do NOT change to points!) it binds the client more to the provider because it's psychologically harder to leave money on the table? (Before you could have just used your data and go to another provider with zero balance...)

Edited to add that I'd happily take an additional 2 batches of rewards for free as well, but unless their coding is way off and nobody has noticed yet, it's not going to happen. 😉

Re: Rewards on 90 days new subscription

maximum_gato — Fri, 09 Jun 2023 22:25:41 GMT

@Veni

You're not losing out as rewards are credited after payment and 30 days of paid service not before. I can understand why they have changed the payout schedule on a 90 day plan to be paid out after each 30 day cycle to accumulate by the end of the 90 days to be 3×30 days=90 days of rewards. (ie. $2 autopay+$2 loyalty+$1 referral rewards=$7×3×30 days=$21)

Previously it seemed that those on a 90 day plan who scheduled a change plan on next renewal would only be credited with a 30 day cycle of rewards. This never made sense to me? Now if you schedule a change plan on next renewal back to a 30 day plan or change plans mid-cycle you will be credited rewards for the appropriate time/cycle used. Perhaps those who change plans before 60 days has passed could have been double rewarded for the final 30 days which may have prompted this change as well?

Re: Rewards on 90 days new subscription

Veni — Fri, 09 Jun 2023 22:45:15 GMT

I think its too complicated so I think just cancel the renewal and back on my monthly plan.

Technically will be always 2 months behind. I'll get the 3 months rewards on my second subscription and then after but not on the first subscription. Many changes on the way with PM.

Common sense if i get 3 months rewards on my second subscription why i cant get them on my first?

They charge 3 months ahead means I paid so I earned my rewards if it on monthly payment that would make more logic.

Thank you community for all your help.

Re: Rewards on 90 days new subscription

maximum_gato — Fri, 09 Jun 2023 23:21:41 GMT

@Veni

It's never worked that way. Rewards have been credited to your account upon renewal based on the previous 30 or 90 day cycle. If you keep your scheduled plan change you will have your rewards based on your current 30 day cycle credited to your account.

The change in rewards application actually benefits you as you will recieve your rewards credited to your account before your next renewal in 3×30 day increments making them available to you to use for the purchase of add ons or a plan change that occurs before your next renewal.

Re: Rewards on 90 days new subscription

Veni — Fri, 09 Jun 2023 23:47:49 GMT

I'm sorry I've been with PM for years. I had 90 days plan 12G unlimited province talk text and I was paying $120 - $21 every 3 months. For years PM never ever applied rewards month to month unless someone has a monthly plan. I pay 3 months ahead I deserve 3 months rewards. I get 1 month rewards I should be paying 1 month at a time. I'm glad I didn't change my plan yet. PM is always the best for me. As of now I m going to cancel my 90 days subscription wich will start in a week and peace of mind. More promotions on September, holidays and so.

Thanx community.

Re: Rewards on 90 days new subscription

maximum_gato — Sat, 10 Jun 2023 04:07:28 GMT

@Veni

I guess you just are not getting what I'm putting down and that's OK. But rereading your original post and clueing in that you are currently on a 90 day plan I completely agree with what you have issue with that I did previously mention that I don't understand.

If I was in your position I would contact customer support and ask for your 3×30 days of rewards to be applied (or the difference=60 days) if after renewal on the new 90 day plan you only recieve 30 days worth of rewards. Of course after this on the new 90 day plan the rewards will be credited 3× in the next 90 day cycle which upon renewal would equal the same amount as the old 90 day plan.

I have never understood why a 90 day subscriber when changing plans has their rewards reduced to 30 days worth other than its been a glitch all this time? I certainly wouldn't accept the reasoning from customer support that I've heard back from other customers raising the same issue. Rewards are based on your previous paid cycle of service whether it's 1×30 days ($7) or 3×30 days=90 days ($21) not your upcoming cycle after renewal.

You have a legitimate complaint that I would ask to be escalated once you recieve the stock answer from the first level of customer support. If you have trouble getting your complaint escalated then mention the magic letters c c t s to get your complaint handled by the pm escalations department.

Sorry that I initially missed your point....if you do complain please update us with your results. Thx!

Re: Rewards on 90 days new subscription

maximum_gato — Sat, 10 Jun 2023 04:01:05 GMT

@wetcoaster

I've only seen your last post now. My understanding has always been that you must pay and then earn your rewards based on the previous 30 or 90 day cycle. The only seemingly exception to this was activating and choosing to register for autopay during the activation process (when it used to be voluntary.) Those who did so would recieve 2×$2 autopay reward. One credited immediately after activation and the second $2 autopay reward upon renewal.

A while back I activated a referral under the old $$ rewards program but reluctant to register my card for autopay I paid for the plan but did not check the autopay box. Immediately after activation I logged into the account and registered a $0 gift credit card so the referral would earn the $2 autopay reward. When the extra $2 autopay reward did not appear I asked a CSA why despite immediately registering for it after activation.

That's when it was explained to me that rewards are based on the previous cycle before renewal or specifically at 11:59:59pm eastern on day 30/90 or at the moment of activation. To "earn" the extra $2 autopay reward you had to register for autopay before activation of the Sim card and account creation.

If you activated on a 90 day plan and registered for autopay you would have been credited $2 in your account balance with $6 "pending" (3×$2/30 days) in your rewards account/page. As long as you were registered for autopay at 11:59:59pm eastern on day 90 $6 would be applied to the $2 already credited=$8 in autopay rewards applied and deducted from your plan amount. This is the only time a reward has been "paid forward".

Re: Rewards on 90 days new subscription

Veni — Sat, 10 Jun 2023 11:20:20 GMT

I was told that PM are having issues with their new system. So they can't apply 3 months rewards to 3 months plans. The question is: why offer 3 months subscription then?

And as I said I ll be loosing 2 months rewards on my first 90 days subscription because on renewal I'll be getting 3 months rewards, 2 months from my first 90 days subscription and 1 month rewards on my second 90 days subscription.

I told them I'll just stay on month to month. Leak of transparency I guess or a way to cancel rewards for all PM customers.

These are the updates community. Thanks.

Re: Rewards on 90 days new subscription

Veni — Sat, 10 Jun 2023 11:27:55 GMT

Common sense. You pay for 1 month you're rewarded one month upfront.

You pay for 3 months then you should be rewarded for 90 days.

That how it was for years. I paid $120 for 3 months service and was awarded $21 right away so it was 120-21 so I was paying $99 plus taxes . I was never ever paying $120-7 equal to $113 plus taxes then getting $7 on second month and another $7 the third month. I've been with PM for years I'm not a new client or 1 or 2 years. I know exactly what I'm talking about.

Thx.