topic Re: Changed plans and now I can't access my Public Mobile account in Get Support

Changed plans and now I can't access my Public Mobile account

junaid64 — Tue, 04 Jan 2022 20:10:07 GMT

Hello,

I recently switched over to Fido for their $60 for 10GB plan. I had my Public Mobile number ported over to my Fido account.

I want to cancel the auto-pay on my Public Mobile account, but the website will not let me access my account or change my password. I get the following message:

"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."

Why is this happening and how can I take my credit card off of auto-pay as I will no longer be using the service?

Re: Changed plans and now I can't access my Public Mobile account

passiveegg — Fri, 22 Dec 2017 23:55:43 GMT

It looks like you're account is no longer with PM so they won't be charging your credit card anymore but to make sure, just message the @CS_Agent and let them know you had your auto pay left on when you left.

Re: Changed plans and now I can't access my Public Mobile account

kav2001c — Sat, 23 Dec 2017 01:54:06 GMT

@junaid64 the second you port your online account is also deactivated

Hopefully no credit card issues after the fact

Re: Changed plans and now I can't access my Public Mobile account

srlawren — Sat, 23 Dec 2017 01:57:04 GMT

@junaid64 no need to contact the moderators. Your inability to access your PM account confirms the account was closed when your number ported out, as expected. You're good to go enjoy your new Fido plan and not worry about a thing.

Re: Changed plans and now I can't access my Public Mobile account

computergeek541 — Sat, 23 Dec 2017 05:04:56 GMT

The idea of disabling automatic payments and deleting credit card information is really just a percaution. When the account gets closed out, that means that you are actually ceasing service, and there isn't anything that Public Mobile can legitimately charge for after that. If you continue to be billed, this would be a billing system error, and what would amount to an unauthorized charge.

You should be fine. Even if the Public Mobile billing system were to erroneously keep trying to bill you, Public Mobile's autopay is set to be dynamic, which means that the amount adjusts each renewal based on any balance remaining in the account at that time when compared to the amount owing for the plan. Since there is no plan on the account, the amount owed would be $0.