topic Re: US roaming in Get Support

US roaming

Aey — Sat, 10 Jun 2023 13:53:13 GMT

Hi, I am leaving to Florida in a few days and want to buy add on US data roaming for 15 days. My question is When should I purchase the add on? The day of or can i buy a few days before I leave. Will in kick in right away when I landed?
and any other recommendations is welcome!
thank you 😊

Re: US roaming

softech — Sat, 10 Jun 2023 13:54:45 GMT

@Aey don't buy couple days ahead, it starts the 15 days xount down the moment purchase is done

i think best to buy when you are still in Canada right before you go the trip

Re: US roaming

hTideGnow — Sat, 10 Jun 2023 13:57:31 GMT

HI @Aey don't buy ahead unless your trip is less than 15 days The roaming 15 days kick in right away

And remember, to get the roaming, connect to T-Mobile network when you are there , and enable your Mobile data roaming on the phone

Re: US roaming

hairbag1 — Sat, 10 Jun 2023 14:34:01 GMT

@Aey

log in to your account when you land in Florida to buy the add-on then (using free airport wifi). Make certain you either have sufficient $$ in Available Funds or have a valid credit card on your account. The 15 Day US Roaming add-ons start working as soon as purchased so you have 360 hours of use.

Make sure your phone is volte enabled for best talk experience.

When in Florida, make sure you're on the T-Mobile network...no others work with PM.

added

Re: US roaming

kb_mv — Sat, 10 Jun 2023 14:46:24 GMT

@Aey @hairbag1 @hTideGnow @softech It's funny that PM starts charging immediately upon purchase. The two e sims I use for data when travelling can be bought anytime and the clock starts ticking when the phone connects to the applicable service.

Re: US roaming

softech — Sat, 10 Jun 2023 14:52:31 GMT

@kb_mv . I agree. it would be better if it can buy first and start later

but for the eSIm, it still all depends For the travel eSIM I used, it said "depends on the eSIM you choose, your eSIM will activate immediately upon installation or as soon as you connect to a new network at your destination"

That eSIm is partnered with different local providers, so, I guess it has somthing to do the the local providers there

Re: US roaming

Aey — Sat, 17 Jun 2023 21:26:24 GMT

Thank you so much!! Great community.
I am in Florida now and the Data roaming is working great! 🤞👍