topic Re: Lost SIM card in Get Support

Lost SIM card

tia0101 — Sat, 10 Jun 2023 09:05:08 GMT

I lost my SIM card.

I want to suspend my previous account and order a new SIM card with the same phone number. Can I do that?

Re: Lost SIM card

hairbag1 — Sat, 10 Jun 2023 11:04:15 GMT

to Suspend your account for now, log in on a laptop > Profile..

get you a new sim, then log in on a laptop and Change Sim Number...you'll still have the same PM account and phone number.

Once you've successfully Changed Sim Card Number ...make sure you go back to Un-Suspend your account.

Now you're good to go.

Re: Lost SIM card

tia0101 — Sat, 10 Jun 2023 10:52:56 GMT

But I cannot sign in my account because I cannot get 6 security digit to sign in account (I cannot get 6 digit to my phone because I don’t have SIM card)

Re: Lost SIM card

softech — Sat, 10 Jun 2023 11:00:40 GMT

@tia0101

PM just changed to a new EverSafe login system and you need to complete the setup

If you have created an EverSafe, at the 2FA screen, click Resend code and then Click Send email to get the code via email

If you have not created an EverSaf id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
(!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with support and have them to help in this situation:

Private message CS agent at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Lost SIM card

Moraandrew — Sat, 10 Jun 2023 11:29:28 GMT

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