topic Re: Internet data is not working (wifi is working) in Get Support

Internet data is not working (wifi is working)

Auril — Sat, 10 Jun 2023 03:43:05 GMT

Hello,

My internet data plan is not working. I still have 3GB of unused data. I reset my network settings and still not working.

Thanks,

Auril

Re: Internet data is not working (wifi is working)

softech — Sat, 10 Jun 2023 03:53:42 GMT

@Auril just in case it was browser cache problem and you didn't read the correct data left on your account, please login to My Account again using Incognito mode.

If you see 3GB left with Incognito mode, then it could either be local network issue or device settings

Change your Preferred network or network mode to 3G and see if data working on 3G network

If you are on Android, check if your mobile data limiter is enabled, something like this

if nothing work, then please open ticket with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Internet data is not working (wifi is working)

maximum_gato — Sat, 10 Jun 2023 04:10:18 GMT

@Auril

Has your mobile data ever worked?

Re: Internet data is not working (wifi is working)

BKNS27 — Sat, 10 Jun 2023 04:13:10 GMT

@Auril

Try refreshing your browser by clicking on the circular arrow. The 3gb on your account might be on your previous login.