topic Re: Transferring from Koodo in Get Support

Transferring from Koodo

Keith4 — Sat, 10 Jun 2023 01:44:55 GMT

The final step for the transfer failed because I wasn't informed until then that I was supposed to choose (temporarily) a new number to successfully complete the transfer. There don't seem to be a way in the app to return. I sign back in and I am at Step 6 again. Thanks.

@CS_Agent

Re: Transferring from Koodo

Handy1 — Sat, 10 Jun 2023 01:46:49 GMT

@Keith4 If your activated and PM SIM card is working contact support to transfer your number from Koodo

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

Re: Transferring from Koodo

esjliv — Sat, 10 Jun 2023 01:47:24 GMT

@Keith4

If your switching from Koodo postpaid your can port-in your number during sim activation. Just have your Koodo account number, name on the Koodo account and Koodo number ready and enter it when choosing your number.

If it's Koodo prepaid then you can click this link and type in “port request” to be put in touch with a Customer Support Agent (CSA). Include the Koodo info above. If you haven't completed the activation process yet, choose a temporary number, then use the link above to get in touch with customer support to complete the port.

Re: Transferring from Koodo

softech — Sat, 10 Jun 2023 01:48:15 GMT

@Keith4 yes, there was issue with porting from Koodo earlier, not sure if it is resolved yet.

But since you are at this stage of the activation, you will need support to help you to complete it , etiher get you a temporary number first, or manually put in the porting request. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Transferring from Koodo

Keith4 — Sat, 10 Jun 2023 02:30:35 GMT

Thanks for your response. What is the porting assist help line #?

Re: Transferring from Koodo

softech — Sat, 10 Jun 2023 11:46:21 GMT

@Keith4

I have messaged you the number again in case you didn't get it. Check your inbox