topic Re: Transfering a number from Petro-Canada Mobilily in Get Support

Transfering a number from Petro-Canada Mobilily

ElenaSt — Fri, 09 Jun 2023 21:03:57 GMT

Now when I get to the second page of number transfer it asks me to "Select Your Old Mobile Service Provider".

Petro-Canada Mobility is not on the list, can it be replaced by some other provider from the list?

Re: Transfering a number from Petro-Canada Mobilily

hairbag1 — Fri, 09 Jun 2023 21:25:38 GMT

@ElenaSt

I think Petro Canada Mobility is a Rogers company...try that maybe.

Let us know if it works.

Re: Transfering a number from Petro-Canada Mobilily

softech — Fri, 09 Jun 2023 21:25:39 GMT

@ElenaSt Petro Canada Mobile is handled by Ztar, please select Ztar from the list

Re: Transfering a number from Petro-Canada Mobilily

softech — Fri, 09 Jun 2023 21:26:03 GMT

@hairbag1 not Rogers, it's Ztar 🙂

Re: Transfering a number from Petro-Canada Mobilily

hairbag1 — Fri, 09 Jun 2023 21:29:10 GMT

@softech

@softech wrote:
@hairbag1 not Rogers, it's Ztar 🙂

Ztar is the company name but it uses the Rogers network then eh ?

Re: Transfering a number from Petro-Canada Mobilily

softech — Fri, 09 Jun 2023 21:29:53 GMT

@ElenaSt

but one thing, for Petro Canada, it is advised to first activated with a temporary number .

First check if your number can be ported into PM first:
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Activate with a brand new phone number first.

After activation is completed, and you can make incoming/outgoing calls, you can then request porting by logging into My Account, click Change Number and follow the steps there

There, you will not be asked what old carrier is. Simply put the IMEI in the field: Equipment Serial Number. (You can get the IMEI by just dialing *#06# on your phone)

Do not use an account number and do not fill in the PIN for porting when coming from Petro-Canada Mobility.

Re: Transfering a number from Petro-Canada Mobilily

wetcoaster — Fri, 09 Jun 2023 21:30:30 GMT

I see that 7-11 now got it's own provider tab... For PetroCan I'd go with Ztar Mobile (who runs both 7-11 and PetroCan)

From PetroCan's Fine Print tab:

Edit: I should have known better! Sorry for the echo...

Re: Transfering a number from Petro-Canada Mobilily

softech — Fri, 09 Jun 2023 21:32:04 GMT

@hairbag1 Ztar is one of those resellers for Rogers. It manages 7-11 Spearkout, good2go Mobile and Petro Canada

Re: Transfering a number from Petro-Canada Mobilily

wetcoaster — Fri, 09 Jun 2023 21:36:08 GMT

@softech wrote:
@ElenaSt
but one thing, for Petro Canada, it is advised to first activated with a temporary number .
First check if your number can be ported into PM first:
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal
Activate with a brand new phone number first.
After activation is completed, and you can make incoming/outgoing calls, you can then request porting by logging into My Account, click Change Number and follow the steps there
There, you will not be asked what old carrier is. Simply put the IMEI in the field: Equipment Serial Number. (You can get the IMEI by just dialing *#06# on your phone)
Do not use an account number and do not fill in the PIN for porting when coming from Petro-Canada Mobility.

@softech

I just tried to port in my friend's emergency SpeakOut number on my laptop and indeed it was forcing me to choose my provider on page 2. (Obviously I didn't go through with the port, since it's not my number... I just happen to know that it is with SpeakOut.)

Re: Transfering a number from Petro-Canada Mobilily

softech — Fri, 09 Jun 2023 21:57:11 GMT

@wetcoaster you tried Ztar then?

Re: Transfering a number from Petro-Canada Mobilily

wetcoaster — Fri, 09 Jun 2023 22:41:56 GMT

@softech

As mentioned, it's not my number so I didn't actually follow through on initiating the port, just the click on "continue" on page 1 made me nervous. Ztar is on the drop down list (right above SpeakOut) and would be the logical choice...

I know that this would fail, but I just didn't feel like messing with a number that is not mine, so didn't click on "Transfer your Phone Number".

Before anybody mentions the alternate number in the screen shoot: it's a/the toll free number of that pizza place....