topic SERVICE DOWN in Get Support

SERVICE DOWN

adelaidecheung — Tue, 04 Jan 2022 20:10:03 GMT

why you guys cancel my service, i can't even log in, now I don't even have access to the account

SERVICE DOWN

Luddite — Fri, 22 Dec 2017 19:52:29 GMT

@adelaidecheung Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.

Re: SERVICE DOWN

youbme — Fri, 22 Dec 2017 20:27:22 GMT

As @Luddite stated, you will need to send a private message to the @CS_Agent right away. Be sure to include your Name, Phone Number, and details of your issue.

If you can't login to self-serve (My Account), there might be an issue with your password. Have you tried resetting your password? Hopefully you will be able to get your service up and running soon.

Please keep us posted.